Trainer at Romanian Commercial Bank - Erste Group

  • România
  • România
  • Romania
  • Romania
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  • Ultima actualizare: 06.10.2011
  • Numar referinta: 15125


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  • Last update: 06.10.2011
  • Reference number: 15125


  • September 2009 - Present

    Trainer, Romanian Commercial Bank - Erste Group

    • «Alt oraș», Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    1. Developing, organizing and facilitating training practices and programs to
    meet company strategic needs
    2.Investigating available training methods and procedures to determine the
    most effective manner by which to meet specific learning needs
    3. Designing course materials and other documents such as handouts,
    manuals and exercises and providing permanent updates;
    4.Responsible for determining performance gaps, identifying the technical
    training needs
    5.Delivering training programmes ( 50% activity outside Bucharest)
    6. Providing follow-up on the training sessions, identifying and implementing
    solutions for improving the activity and service level.
    7. Responsible for collecting, analysing and implementing the suggestions
    received from participants.
    8. Preparing periodical reports, presentations and statistics on the quality of
    the delivered courses.
    9. Performing project management activities, collecting proposals for
    improving the processes/systems/products/activity/ incomes of the Bank.
    Responsible for analysing the proposals, discussing the selected ones with the
    process owners and initiating the implementation process. Following the
    evolution of the program, proposing solutions for improving the results,
    preparing periodical reports for the management and ensuring a proper
    development of the program.

  • September 2007 - September 2009

    Coordinator - Cards Sales Support , GarantiBank International NV

    • «Alt oraș», Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    1.Recruitment and selection of direct sales agents
    Drafting employment advertisements, selecting proper advertising media.
    Selecting resumes of applicants. Interviewing short-listed applicants and
    making joint decision (with sales team leaders) with regard to closing
    positions and hiring the selected persons.
    2. Training of sales force (direct sales agents, branches staff).
    Preparing and updating training materials. Delivering trainings on company
    products, as well as basic sales skills. Collecting feedback. Conceiving and
    administering post-training assessment tests.
    3. Input in performance appraisal of direct sales agents. Feedback to team
    Page 2 - Curriculum vitae of
    Elena Baatout
    4. In-company responsible for relationship with human resources
    agency for outsourced staff
    Selecting applicants proposed by HR agency. Coordinating employment
    process; confidential data and documentation; daily attendance reports;
    wages payments reports and expense statements. Induction: internal
    orientation, company presentation, business cards for new agents. Managing
    information risks issues: company computers and intranet access passwords;
    allocating and activating source codes; deactivating codes when necessary.
    5. Reporting
    Periodical reporting (daily, weekly, monthly reports) for Executive Board use
    (daily performance report; sales actual versus forecast; approval rates;
    number of new clients). Computing commissions for sales force, subject to
    Board approval. Input for MIS – reports per channel. Ad-hoc sales indicators
    presentations in Board meetings.
    6. Cards Sales Support
    Ensuring efficiency of application flow. Setting up procedures to standardize
    approach and response time to ensure customer satisfaction. Following up on
    extraordinary issues. Informing sales force about new promotions/products


  • 2009 - 2011

    Master's degree, Spiru Haret University

    • București, Romania
  • 2004 - 2008

    Bachelor's degree, Spiru Haret University

    • București, Romania


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  • B

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