15490

Guest Relation Officer at Universal Resorts , Maldives

  • România
  • România
  • Romania
  • Romania
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 18.11.2011
  • Numar referinta: 15490

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Mediu
Germana
Incepator
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 18.11.2011
  • Reference number: 15490

Experience

  • November 2010 - July 2011

    Guest Relation Officer, Universal Resorts , Maldives

    • «Alt oraș», Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    * ensure that all operating standards are fully implemented , maintained and exceeded through the reception to the concern departments to reach guest satisfaction.
    
    * Co-ordinate the Reception and assigns in detail specific duties to all outlet associates who are under my supervision .
    
    * Ensuring that the reception team does they're best to up sell our hotel products and services .
    
    * Promote all the facilities of the resort.
    
    * Organize transfers .
    * Organize special occasions .
    
    * Information meeting with the guest at their arrival (Briefings ).
    
    * Provide feedback from the Guest .
    
    * Assist all departments being receptive to the needs of guest .
    
    * Implement actions to make improvements to guest service.
    
    * Anticipates up selling opportunities where possible .
    

  • May 2008 - September 2010

    Front Desk Receptionist, SC ENL TURIST LIRA SRL

    • «Alt oraș», Romania
    • Full time
    • Work domain - Services: Tourism

    - Taking phone calls
    - Client-Database 
    - Effectively manage all the situations specific to the reception
    - prepare invoices and accept payments 
    - Booking clients , check in , check out
    - Provide information related to the hotel and the resort 
    - Resolve customer service issues 
    

Education

  • 2008 - Present

    Bachelor's degree, Universitatea Ovidius Constanta

    • Constanța, Romania
  • 2003 - 2007

    Highschool, Grup Scolar Carmen Sylva

    • Constanța, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Italian
Intermediate
German
Beginner
Spanish
Beginner
Romanian
Native