Maintains an awareness of the guests to avoid possible security problems. Observes players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behavior. Participates in slot count as assigned and in accordance with Casino Operations policies. Fills machines with coins whenever a fill is required. Collects coins and currency from change machines and makes settlements with cashier cage to balance assets and cash retrieved from the machines. Attends meetings, training activities, courses and all other work-related activities as required. Assist in any duties of a safety nature as requested by Ship’s Command, i.e. safety drills; port manning or gangway duties. Refer any disputes or arguments concerning a guest to the Casino Manager and /or Slot Manager. Constantly observe and monitor the slot operation to spot and prevent customer theft and / or employee embezzlement. Install all Casino safes, perma-vaults, key files.
Maintains a constant presence throughout the Casino. Walks around the Casino to assist guests and provide general information. Extends courtesy and helpful gaming information to guests. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns.