160874

Hotel Administrativ Asistent la Royal Caribbean Cruise Line

Hotel Administrative Assistant at Royal Caribbean Cruise Line

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
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Traduceri ale CV-ului
85%
  • Ultima actualizare: 31 aug.
  • Numar referinta: 160874

Experienta

  • aprilie 2010 - aprilie 2016

    Hotel Administrativ Asistent, Royal Caribbean Cruise Line

    • Miami, S.U.A.
    • Full time
    • Domeniu - Office jobs: Administrativ

    •	ofera suport administrativ Hotel Directorului
    •	verificarea si preluarea e-mail-urilor
    •	programarea si coordonarea intalnirilor
    •	redactarea agendei in ceea ce priveste intalnirile de zi cu zi
    •	redactarea corespondentei de rutina in numele Hotel Directorului
    •	distribuie si arhiveaza dosarele de audit
    •	intocmirea rapoartelor de rating si audit si distribuirea lor in vederea imbunatatirii continue 
    •	participarea la diferite inspectii impreuna cu Hotel Directorul
    •	monotorizeaza conturile financiare ale diferitelor departamente
    •	analiza bugetelor si a rezultatelor financiare pentru fiecare departament in parte
    •	control periodic al echipamentului administrativ al fiecarui departament

  • martie 2006 - aprilie 2010

    Senior Guest Services Officer, Royal Caribbean International

    • Miami, S.U.A.
    • Full time
    • Domeniu - Servicii: Hoteluri,Turism

    •	dezvoltarea relatiilor cu clientii
    •	incasarea de numerar, cecuri de calatorie si operarea credit cardurilor 
    •	supravegherea restului de personal de la Receptie

Educatie

  • 1992 - 1996

    Liceu / scoala profesionala, “Group School Industrial”

    • Mecanica
    • Brașov, România

Aptitudini

Permis de conducere
  • B
  • C
  • Capacitate de a munci in echipa
  • Putere de organizare si disciplina

•	fast and proficient IT: Word, Excel, Lotus (mail), accounting ( Encore, Revelation, Fidelio)
•	advanced booking system: AS400, Siebel Loyalty
•	customer service skills to interact appropriately with guests
•	ability to work under pressure
•	problem solving
•	ability to speak and write in English

Limbi straine

Engleza
Avansat
Spaniola
Incepator
Romana
Nativ

Distinctii

Certificari
•	Hotel Basic Safety Training (STCW Basic Safety) 2014/10/26 to 2019/10/26, nr: LB-12388
•	Proficiency in survival craft and rescue boats 2012/10/08, nr: RCI-LIB4474
•	ISO 14001 Environmental Management System (EMS)
•	Crowd Management
•	Certificate of Proficiency Security Awarenees 2013/12/26 to UNLIMITED nr. LB-ISPS1T-259691

Pre-interviu

Cum ti-ai descrie personalitatea?

Încrezător, foarte ambitios.

Care sunt telurile tale in viata?

Prin dedicarea si implicarea totala pentru a atinge cea mai înaltă nivel profesional posibilă.

Descrie jobul ideal pentru tine.

Obtinerea unui loc de munca care sa evidentieze calitatile mele organizatorii si vasta experienta dobandita in relatiile cu publicul.

Care sunt scopurile pe care ti le-ai stabilit in cariera ta?

Scopul meu este de a îmbunătăți abilitățile mele administrative.

Esti mai motivat lucrand in echipa sau in mod individual?

In ambele cazuri.

Ce job ti-ar place sa ai peste 5 ani?

Aș dori să ajungă pe o poziție de conducere în cadrul unei compani cu activitate in domeniu administrativ.

Ce fel de salariu meriti?

1500 RON - 2000 RON

Poti lucra dupa termene limita, sub presiune, etc?

Da , am face-o în ultimii 8 ani.

Care a fost ultima carte pe care ai citit-o?

Oz Principle de Roger Connors, Tom Smith, and Craig Hickman.

85%
  • Last update: 31 aug.
  • Reference number: 160874

Experience

  • April 2010 - April 2016

    Hotel Administrative Assistant, Royal Caribbean Cruise Line

    • Miami, U.S.A.
    • Full time
    • Work domain - Office jobs: Administrative

    •	assisting the Hotel Director with administrative projects
    •	screening telephone calls, sending emails, making and coordinating appointments, scheduling meetings
    •	taking minutes at meetings and distributing them as needed
    •	composing routine letters and correspondence on behalf of the Hotel Director
    •	sending reminders to management on behalf of the Hotel Director
    •	distributing and organizing filed audits or any relevant communication sent to the ship
    •	completing corrections charts based on information from audits and inspections for follow up purposes
    •	participating in inspections as requested by the Hotel Director
    •	conducting research and compiles information for the Hotel Director’s review
    •	monitoring and tracking the complementary accounts each voyage 
    •	compiling analysis of guest’s comments and rating reports
    •	assisting in the preparation of Department budgets, monitoring and filing the monthly financial results

  • March 2006 - April 2010

    Senior Guest Services Officer, Royal Caribbean Cruise Line

    • Miami, U.S.A.
    • Full time
    • Work domain - Services: Hotels,Tourism

    •	demonstrating exemplary problem  resolution skills to ensure that guests would come back
    •	handling cash payments, credit cards authorizations, cashing personal or Traveler’s checks and exchanging foreign currencies
    •	booking tours, dinner, spa appointments
    •	supervising the other Guest Services Officers and report to the Front Desk Manager and Hotel Manager
    •	recording every concern ensuring that the follow-up is done in a timely manner
    •	ensuring the target is reached weekly

Education

  • 1992 - 1996

    Highschool, Group School Industrial

    • Mechanical
    • Brașov, Romania

Skills

Driving license
  • B
  • C
  • Communication skills
  • Ability to work in team
  • Organization skills

•	fast and proficient IT: Word, Excel, Lotus (mail), accounting ( Encore, Revelation, Fidelio)
•	advanced booking system: AS400, Siebel Loyalty
•	customer service skills to interact appropriately with guests
•	ability to work under pressure
•	problem solving

Foreign languages

English
Advanced
Spanish
Beginner
Romanian
Native

Achievements

Certificates / diplomas
•	Hotel Basic Safety Training (STCW Basic Safety) 2014/10/26 to 2019/10/26, nr: LB-12388
•	Proficiency in survival craft and rescue boats 2012/10/08, nr: RCI-LIB4474
•	ISO 14001 Environmental Management System (EMS)
•	Crowd Management
•	Certificate of Proficiency Security Awarenees 2013/12/26 to UNLIMITED nr. LB-ISPS1T-259691

Pre-interview

How would you describe your personality?

Confident, hard working, team player, very ambitious.

What are your goals in life?

Through my dedication and total implication to achieve the highest performance possible.

Describe your ideal job.

A job that will enable me to use my strong organizational skills and my ability to work well with people.

What are the goals set for your career?

My goal is to improve my administrative skills.

Are you able to work effectively in a team or independently?

Both.

What job would you like to be doing in 5 years?

I would like to reach a management position within an administrative field.

What are/were your most important 5 achievements in your current/past workplace?

•	being part of “new built” team when opening Anthem of the Seas & Ovation of the Seas Royal Caribbean International
1. assisting the HR center with crew movements ( coordinating accommodation & transportation ) 
•	Medallia (Guests’ Satisfaction Survey System) training for Managers and Supervisors

What is your monthly salary expectation?

1500 RON - 2000 RON

Can you work according to deadlines, under pressure, etc?

Yes, I have been doing it for the last 8 years.

What is the last book you have read?

Oz Principle by Roger Connors, Tom Smith, and Craig Hickman.