Spa Manager at Sc Visage Studio Srl

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 20.06.2011
  • Numar referinta: 1793


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  • B

Limbi straine

  • Last update: 20.06.2011
  • Reference number: 1793


  • August 2010 - Present

    Spa Manager, Sc Visage Studio Srl

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    -	Maintain an up to date version of the Spa Procedure Manual and ensure compliance
    -	Develop and maintain Spa literature, documentation and process handling requirements.
    -	Attend Management meetings and convey all relevant information throughout the Spa
    -	Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed.
    -	Guide business decisions by staying on top of Spa industry trends
    -	Planning special media events and interacting with the press
    -	Maintain fresh, effective programs to consistently retain and grow customer base.
    -	Ensure the Spa is always staged for maximum buyer impact.
    -	Monitor customer satisfaction with surveys, focus groups and comment cards
    -	Anticipate, identify and ensure customer needs are being met in the best possible way.
    -	Monitor customer satisfaction with surveys, focus groups and comment cards.
    -	Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
    -	Guide staff to become caring problem solvers, cooperative, accommodating and fair.
    -	Elaborates sales plan and profit
    -	Identify the direction of development and promotion of products, offers/new solutions 
    -	Optimize merchandise
    -	Recruiting, training and monitoring staff
    -	Planning work programs
    -	Develop and maintain good relationships with all departments
    -	Conduct weekly sales meetings
    -	Realizing other administrative activities
    -	Run and organize activity department

  • August 2009 - August 2010

    Brand Manager , Sc Romex Tradind Srl

    • București, Romania
    • Full time
    • Work domain - Finance: Consulting,Management

    -	Financial management - budgets and marketing strategies and business objectives
    -	Track sales objectives in compliance with company strategy
    -	Develop and implement brand strategy / product according to market competition
    -	Track and runs smoothly monthly sales plan, production target and tracking monthly
    performance goals
    -	Involved in developing products presentation flyers for congresses, fairs, exhibitions
    -	Manage accounts receivables, approve payments to suppliers, manage funds for salaries and operating expenses
    -	Supervises individual performance / training of other employees
    -	Investigate the market for coordinating and monitoring of suppliers
    -	Recruiting, training and monitoring staff;
    -	Planning work programs;
    -	Meeting and greeting customers;
    -	Manage customer complaints and comments;
    -	Manage employment of contractors and suppliers
    -	Develop and manage complex projects: ERP, Retail
    -	Manage customer satisfaction surveys (CSS) - response rate and tracking

  • September 2004 - July 2009

    Shop Manager, Sc Elmec Romania Srl

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    -	Leading  and coordinating a team of 12-22 persons
    -	Coordinate and maintain relations with company, customers and other stores.
    -	During years 2005-2009 I opened several stores in Bucharest (Nike and ‘Famous Brands’)
    -	Manage inventories and taking delivery of new merchandise
    -	Prepare specific reports and documentation for superiors
    -	Planning, organizing and reporting weekly activities
    -	Collecting information from the sales area
    -	Strong attention to details and strong tracking record for achieving results
    -	Preparing annual budgets for all Facility Management capital works and expenses;
    -	Develop and maintain good relationships with all departments
    -	Conduct weekly sales meetings
    -	Ensuring the implementation of the marketing strategies and campaigns developed by the marketing department
    -	Develop store offers and promotions and discussing them with customers
    -	Manage other administrative activities


  • 2008 - 2010

    Master's degree, Spiru Haret’ University - Master

    • București, Romania
  • 2005 - 2008

    Bachelor's degree, Romanian-American University

    • București, Romania


Driving license
  • B

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