18598

Customer Relations Associate at ApexSQL

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 23.02.2012
  • Numar referinta: 18598

Limbi straine

Engleza
Avansat
Romana
Nativ
80%
  • Last update: 23.02.2012
  • Reference number: 18598

Experience

  • July 2011 - January 2012

    Customer Relations Associate, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    1) Send out quotes;
    2) Fulfill purchase orders;
    3) Create and run approved Campaigns;
    4) Accounts receivables (receive payments, deposits);
    5) Customer service and Salesforce.com system descriptions
    6) Salesforce.com admin
    7) Respond to the activation exceeded emails
    8) Extend evaluation period;
    9) Follow up on Activation key reminders emails
    10) Reply to Upgrade center emails
    11) Activation Attempt Error emails – follow up with problem resolution and renewal/upgrade
    proposal when it’s the case
    12) Post leads from ICE to Salesforce

  • February 2011 - June 2011

    Customer Service Specialist, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    1) Send out quotes;
    2) Fulfill purchase orders (backup);
    3) Create and run approved Campaigns;
    4) Create and send CDs not ordered through ShareIt;
    5) Accounts receivables (receive payments, deposits);
    6) Customer service and Salesforce.com system descriptions
    7) Salesforce.com admin
    8) Send Thank you and Survey emails
    9) Send Software Assurance renewal emails
    10) Respond to the activation exceeded emails
    11) Send past due emails
    12) Follow up on Activation key reminders emails
    13) Reply to Upgrade center emails
    14) Activation Attempt Error emails – follow up with problem resolution and renewal/upgrade
    proposal when it’s the case
    15) Post leads from ICE to Salesforce
    16) Reconcile ICE with Salesforce
    17) Send Last Chance emails for Campaigns

  • November 2010 - January 2011

    Customer Service And Operations Team Leader, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    - Update/add new products on Share-it, including prices updates;
    - Processing new resellers;
    - Maintain a list of applications purchased by ApexSQL;
    - Update Employee contact list with full info, phone etc.;
    - Create System descriptions and templates;
    - Manage Usergroups;
    - Maintain SharePoint for Ops, ICE, and HR groups;
    - Place swag orders;
    - Update ShareIt orders in ICE;
    - Extend evaluation period;
    - Fulfill gratuity orders;
    - Update PAD sites;
    - Enter shareit orders into Quick Books;
    - Enter credit card receipts into Quick Books;
    - ICE/Quick Books reconciliation;
    - Handling Webmaster tasks for HTML changes;
    - Review of website for errors/problems;
    - PAD files updates;
    - Vacation management;
    - New employee processing;
    - Status reports review;
    - International employee handbook updates;
    - Recruitment;
    - Email adresses management;
    - External password management;

  • July 2009 - October 2010

    Manager Of Customer Service Team, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    1) Send out quotes;
    2) Fulfill purchase orders;
    3) Create and run approved Campaigns;
    4) Create and send CDs not ordered through ShareIt;
    5) Accounts receivables (receive payments, deposits);
    6) Customer service and Salesforce.com system descriptions
    7) Salesforce.com admin
    8) Send Thank you and Survey emails
    9) Send Software Assurance renewal emails
    10) Respond to the activation exceeded emails
    11) Send past due emails
    12) Follow up on Activation key reminders emails
    13) Reply to Upgrade center emails
    14) Activation Attempt Error emails – follow up with problem resolution and renewal/upgrade
    proposal when it’s the case
    15) Post leads from ICE to Salesforce
    16) Reconcile ICE with Salesforce
    17) Send Last Chance emails for Campaigns
    18) Team members training and supervision

  • August 2008 - June 2009

    Operations Manager / Sr. Technical Writer, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    - Vacation management;
    - New employee processing;
    - Status reports review;
    - International employee handbook updates;
    - Recruitment;
    - Email adresses management;
    - External password management;
    - Update/add new products on Share-it, including prices updates;
    - Processing new resellers;
    - Maintain a list of applications purchased by ApexSQL;
    - Update Employee contact list with full info, phone etc.;
    - Create System descriptions and templates;
    - Manage Usergroups;
    - Maintain SharePoint for Ops, ICE, and HR groups;
    - Place swag orders;
    - Update ShareIt orders in ICE;
    - Extend evaluation period;
    - Fulfill gratuity orders;
    - Update PAD sites;
    - Enter shareit orders into Quick Books;
    - Enter credit card receipts into Quick Books;
    - ICE/Quick Books reconciliation;
    - Handling Webmaster tasks for HTML changes;
    - Review of website for errors/problems;
    - PAD files updates;
    plus same responsibilities as the previous job position

  • January 2008 - July 2008

    Sr. Technical Writer, Analyst, and Operations Team Member, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    Same responsibilities as previous job position, plus:
    - Application testing
    - Website updates
    - Updates of employees lists and other operations tasks

  • June 2007 - December 2007

    Sr. Technical Writer And Analyst, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    Same responsibilities as they are listed on the previous job position

  • October 2006 - May 2007

    Technical Writer, ApexSQL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    Worked as a team member and /or independently to produce technical documentation.
    Researched, wrote, edited, proofread, and indexed material for publication. Created graphics
    and images as necessary. The job emcompassed the following: • Installed and learnt
    ApexSQL software product(s). • Interviewed ApexSQL software developer(s) to gain
    knowledge of the product(s). • Documented ApexSQL product(s) using style, format,
    and structure consistent with ApexSQL product documentation. • Maintained existing
    ApexSQL product documentation as instructed by the ApexSQL Documentation Team.
    • Delivered all documents to ApexSQL as instructed by the ApexSQL Documentation
    Team.

  • March 2001 - August 2006

    Technical Writer, Software Documentation, Insight Technology Group (formerly Lund Performance Solutions)

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    Worked as a team member and /or independently to produce technical documentation.
    Researched, wrote, edited, proofread, and indexed material for publication. Created
    graphics and images as necessary. The job emcompassed the following:
    • Installed and learned LUND software product(s).
    • Interviewed LUND software developer(s) to gain knowledge of the product(s).
    • Documented LUND product(s) using style, format, and structure consistent with LUND
    product documentation.
    • Maintained existing LUND product documentation as instructed by the LUND Documentation
    Manager.
    • Delivered all documents to LUND Performance Solutions as instructed by the LUND
    Documentation Manager.

  • April 2000 - May 2001

    Teacher (Assistant) and System Enginner, “Grigore C. Moisil” Foundation

    • Brașov, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Education,Training

    I taught a course of "Computer Networks" and laboratory classes related to this course.
    I also taught Databases laboratory classes. Starting with October 2000 I taught laboratory
    classes in C++, Word and Excel.
    As System Engineer I had to maintain in good condition three networks of each 10 computers.

  • November 1999 - April 2000

    System Enginner, “Brukenthal” Highschool

    • Brașov, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Training

    Role and projects in Brief:
    Maintaining in good condition the two informatic laboratories: a network of 15 computers
    (running Windows 98) and another one of 12 computers (running Windows 3.1).
    Configure e-mail addresses on the server (running LINUX).
    Development Tools and System Software used at “Brukenthal”:
    • Windows 3.1/98
    • MS Office 97, MS Outlook
    • Internet Explorer v. 5.0
    • Lotus Smart Suite
    • CANON BJC 4000 Printer

  • February 1997 - August 1999

    International Relation Secretary In The Frame Of A TEMPUS Program, "Lucian Blaga" University of Sibiu, Faculty of Engineering

    • Brașov, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Training

    Role and projects in Brief:
    The aim of the program was the setting-up of the Applied Informatic College.
    I edited texts, papers and courses for the College. I also designed a web page for this
    College.
    I edited and administrated all the documents elaborated in the framework of this program
    and was in touch with all secretariat offices organized in the other universities implied
    in the programs (Fachocschule Rosenheim – Germany, Institute Universitaire de Technologie,
    Bethune – France, University of Zaragoza – Spain, E.C.A.M. Bruxelles – Belgium, Koupio
    Institute of Technologie – Finland, North University of Baia Mare and Technical University
    of Timisoara, Romania).
    Every year I made an annual report for the program.
    Technical Summary: Key skills/tools used during this assignment:
    - Windows 3.1/95/NT
    - Internet Explorer (v. 4.0), Netscape Navigator (v. 4)
    - Corel Draw
    - MS Office97
    - HTML
    - HP 690C Printer, HP Laser Jet 6MP Printer, Xerox Copier, ScanJet 4c Scanner

Education

  • 1998 - 1999

    Master's degree, “Lucian Blaga” University of Sibiu

    • Sibiu, Romania

Foreign languages

English
Advanced
Romanian
Native