Answer all passenger inquiries/requests in a professional manner. Assist in solving passenger complaints or problems and follow up with passengers as required.
Job duties and Responsibilities: • Ensure incoming guests are given the highest possible personal service by mainly using their names and paying full attention to them. • Ensure that all guests on arrival feel expected and welcomed by creating a sense of recognition and high sense of comfort. • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel system in accordance with reservation • Ensure that the guest receives the accommodation and other services he/she is expecting and as per their preferences. • Maintain an up to date knowledge of hotel, local services and supply information respond to guest queries. • Maintain exemplary department standards of behaviour and appearance and attitude as expected in a Ritz-Carlton Brand • Maintain awareness of guest profile through the Opera PMS and ensure that all guest details are updated correctly. • Maintain effective communication with all related departments such as housekeeping and reservations to ensure smooth service delivery. • Ensuring accurate posting in Opera of food & beverage and other charges. • Receive payments by all payment methods approved by accounts, adhering to the company Credit Policy at all times. • Provide Currency Exchange service to all in-house guests. • To regularly ensure that the reception is organized and operating in an efficient standard and checklists are completed and forwarded to Shift Leaders/Duty Managers. • Maintain awareness of sales opportunities maximizing revenue and meeting or exceeding guest expectations. • Ensure a delightful, seamless arrival and departure experience • To comply with all Hotel policies and procedures and strict implementation of the luxury Brand Standards.
Job duties and Responsibilities: • Greets all guests at all times in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity • Register all arrivals according to established procedures • Maintain intimate knowledge of departmental standards and procedures • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel system in accordance with reservation • Responsible and attend to guest's request of using the service of safety box at all times • Promote and sell special hotel programs, special rate packages, and up grades when appropriate • Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up • Is familiar with other Mövenpick Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Mövenpick Hotel • Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction • Maintain comprehensive knowledge of standard reservation procedures • Maintain exemplary department standards of behaviour and appearance and attitude as expected in a Mövenpick Brand • Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times • Communicate with all departments regarding in house VIP’s and any special needs • Maintain an up to date working knowledge of all resort amenities as well as any special events. • Interact with resort staff in a professional manner, assisting other departments with necessary information • Be knowledgeable of all emergency procedures and Resort policies • Ensure a delightful, seamless arrival and departure experience
Job duties and responsibilities: • Offer consistently professional, friendly, warm and engaging service • Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact • Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner • Set up the outlet prior to the business hours along with the service team • Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables • Observe the cleanliness and maintenance of the outlet and the entrance area • Make sure all tables are set up properly by respecting pre-set standards • To be aware of the Brand standards, Mystery Customer, and respect them at all times • To ensure that all bills are properly itemised and checked before the bill is presented to the guest • To be aware of special promotions and activities as well as objectives in the restaurant • Approach guests requests and complaints with professionalism, tact and maturity and refer to the manager on duty if not able to solve them • Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact • Be aware of all menus and ongoing promotions in the outlet in order to recommend if a guest requests • Thoroughly informed about the daily/weekly/monthly plans such as events, promotions and bookings in the Outlet. • Coordinates and liaises with other department for daily requirements or when necessary • Studies, evaluates and suggests improvements for operational procedures • Supervises daily opening and closing procedures • Reassure the guests' satisfaction upon their departure
Job duties and responsibilities: • To meet and greet all guests into the restaurant • To provide courteous and efficient service of Food and Beverage to guests dining in the restaurant • To greet and seat guests along with answering the telephone and taking reservations according to the hotel standard. • To size all opportunities to maximize sales by using up-selling techniques. • To attend and participate in communication meetings and nominated training sessions. • To close the station after service by cleaning and setting up for the next serving period. • To communicate any guest complaints to the supervisor on duty. • To communicate with the Sous Chef and with the kitchen. • To make sure that the station is clean and tidy at all times and supplied with enough mise en place. • To report any complain or problem to the superior or manager. • Assists guests before, during and after operational hours • Participates actively to daily/weekly/monthly briefings and meetings and communicate all relevant information to manager and colleagues • Give and promote feedback to and from colleagues Become involved in the yearly outlet business plan prepared by the Outlet / Asst Outlet manager • Performs occasional duties according to the necessity of the outlet/department • Invite to return and offer any further service