1902

Junior Assistant Purser at Princess Cruises

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 28.02.2015
  • Numar referinta: 1902

Limbi straine

Engleza
Avansat
Romana
Nativ
80%
  • Last update: 28.02.2015
  • Reference number: 1902

Experience

  • January 2012 - Present

    Junior Assistant Purser, Princess Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Answer all passenger inquiries/requests in a professional manner. 
    Assist in solving passenger complaints or problems and follow up with passengers as required. 

  • May 2010 - January 2012

    Receptionist, The Ritz- Carlton Dubai

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Job duties and Responsibilities:
    •	Ensure incoming guests are given the highest possible personal service by mainly
    using their names and paying full attention to them.
    •	Ensure that all guests on arrival feel expected and welcomed by creating a sense
    of recognition and high sense of comfort.
    •	Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel system in accordance with reservation
    •	Ensure that the guest receives the accommodation and other services he/she is
    expecting and as per their preferences.
    •	Maintain an up to date knowledge of hotel, local services and supply information
    respond to guest queries.
    •	Maintain exemplary department standards of behaviour and appearance and attitude as expected in a Ritz-Carlton Brand
    •	Maintain awareness of guest profile through the Opera PMS and ensure that all
    guest details are updated correctly.
    •	Maintain effective communication with all related departments such as
    housekeeping and reservations to ensure smooth service delivery.
    •	Ensuring accurate posting in Opera of food & beverage and other charges.
    •	Receive payments by all payment methods approved by accounts, adhering to the
    company Credit Policy at all times.
    •	Provide Currency Exchange service to all in-house guests.
    •	To regularly ensure that the reception is organized and operating in an efficient
    standard and checklists are completed and forwarded to Shift Leaders/Duty
    Managers.
    •	Maintain awareness of sales opportunities maximizing revenue and meeting or
    exceeding guest expectations.
    •	Ensure a delightful, seamless arrival and departure experience
    •	To comply with all Hotel policies and procedures and strict implementation of the
    luxury Brand Standards.
    

  • May 2009 - May 2010

    Guest Relations Officer , Mövenpick Tower & Suites Doha

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Job duties and Responsibilities:
    •	Greets all guests at all times in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity
    •	Register all arrivals according to established procedures
    •	Maintain intimate knowledge of departmental standards and procedures
    •	Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel system in accordance with reservation
    •	Responsible and attend to guest's request of using the service of safety box at all times
    •	Promote and sell special hotel programs, special rate packages, and up grades when appropriate
    •	Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up
    •	Is familiar with other Mövenpick  Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Mövenpick Hotel
    •	Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction
    •	Maintain comprehensive knowledge of standard reservation procedures
    •	Maintain exemplary department standards of behaviour and appearance and attitude as expected in a Mövenpick Brand
    •	Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times 
    •	Communicate with all departments regarding in house VIP’s and any special needs
    •	Maintain an up to date working knowledge of all resort amenities as well as any special events.
    •	Interact with resort staff in a professional manner, assisting other departments with necessary information
    •	Be knowledgeable of all emergency procedures and Resort policies
    •	Ensure a delightful, seamless arrival and departure experience
    

  • April 2008 - May 2009

    Hostess, Le Meriden Mina Seyahi Beach Resort & Marina Dubai

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Job duties and responsibilities:
    •	Offer consistently professional, friendly, warm and engaging service
    •	Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
    •	Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
    •	Set up the outlet prior to the business hours along with the service team
    •	Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
    •	Observe the cleanliness and maintenance of the outlet and the entrance area
    •	Make sure all tables are set up properly by respecting pre-set standards
    •	To be aware of the Brand standards, Mystery Customer, and respect them at all times
    •	To ensure that all bills are properly itemised and checked before the bill is presented to the guest
    •	To be aware of special promotions and activities as well as objectives in the restaurant 
    •	Approach guests requests and complaints with professionalism, tact and maturity and refer to the manager on duty if not able to solve them 
    •	Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
    •	Be aware of all menus and ongoing promotions in the outlet in order to recommend if a guest requests 
    •	Thoroughly informed about the daily/weekly/monthly plans such as events, promotions and bookings in the Outlet.  
    •	Coordinates and liaises with other department for daily requirements or when necessary  
    •	Studies, evaluates and suggests improvements for operational procedures 
    •	Supervises daily opening and closing procedures  
    •	Reassure the guests' satisfaction upon their departure
    

  • February 2006 - May 2007

    Hostess, Beach Rotana Hotel & Towers Abu Dhabi

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Job duties and responsibilities:
    •	To meet and greet all guests into the restaurant
    •	To provide courteous and efficient service of Food and Beverage to guests dining in the restaurant
    •	To greet and seat guests along with answering the telephone and taking reservations according to the hotel standard.
    •	To size all opportunities to maximize sales by using up-selling techniques.
    •	To attend and participate in communication meetings and nominated training sessions.
    •	To close the station after service by cleaning and setting up for the next serving period.
    •	To communicate any guest complaints to the supervisor on duty.
    •	To communicate with the Sous Chef and with the kitchen.
    •	To make sure that the station is clean and tidy at all times and supplied with enough mise en place.
    •	To report any complain or problem to  the superior or manager.
    •	Assists guests before, during and after operational hours 
    •	Participates actively to daily/weekly/monthly briefings and meetings and communicate all relevant information to manager and colleagues 
    •	Give and promote feedback to and from colleagues  Become involved in the yearly outlet business plan prepared by the Outlet / Asst Outlet manager 
    •	Performs occasional duties according to the necessity of the outlet/department
    •	Invite to return and offer any further service
    

Education

  • 2000 - 2004

    Bachelor's degree, Police Academy “Alexandru Ioan Cuza” - Law Faculty

    • București, Romania

Foreign languages

English
Advanced
Romanian
Native