2120

Hotel Assistent at EDELWEISS GROUP

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 18.01.2014
  • Numar referinta: 2120

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Spaniola
Incepator
Germana
Mediu
Romana
Nativ
80%
  • Last update: 18.01.2014
  • Reference number: 2120

Experience

  • January 2015 - March 2015

    Hotel Assistent, EDELWEISS GROUP

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    -Dealing with bookings by phone, e-mail, letter, fax or face-to-face
    -Completing procedures when guests arrive and leave
    choosing rooms and handing out keys
    -Preparing bills and taking payments
    taking and passing on messages to guests
    dealing with special requests from guests 
    -Answering questions about what the hotel offers and the surrounding area
    dealing with complaints or problems.
    -Making food orders for guests meals( breakfast and dinner )
    -organizing excursions on the ski partie and ghetar .
    - doing all is possible the guest to be absolutely satisfaction at our hotel 

  • February 2014 - November 2014

    Bar keeper, Lüftner Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    To provide guests with a service that exceeds their expectations, at all the time, in the bar/dining area.
    To maximize beverage sales and service
    To ensure that assigned station in the Bar/Restaurant is set up to company standards and to Maitre D'/Bartender instructions and requirements during all the times.
    To ensure that guests' tables and bar counters are correctly cleared at all times.
    To ensure the correct charge,for the drinks served , to the passengers bills.

  • March 2013 - January 2014

    Bar kellner, River Cruise Service

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

     To provide guests with a service that exceeds their expectations, at all the time, in the bar/dining area.
     To maximize beverage sales and service
     To ensure that assigned station in the Bar/Restaurant is set up to company standards and to Maitre D'/Bartender instructions and requirements during all the times.
     To ensure that guests' tables and bar counters are correctly cleared at all times.
     To ensure the correct charge,for the drinks served , to the passengers bills.
     

  • May 2012 - October 2012

    Bar server, Aquis Bella Beach Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Clean the beach bar and pool bar area from hotel, Greet and welcome the customers , Taking orders and bringings drinks from and to the custemors on the beach and pool area,Take the diry glasses from the pool and beach area and bribg back on the bar for washing,swap the floor form the pool and beach bar area, Take the
    garbage and putting in a plastic bags and throw it in a special place for garbage.
    

  • May 2010 - October 2011

    Development Instructor, Humana People to People

    • București, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Foundations / Associations / NGOs

        My project was "       Hope"                     -To provide knowledge to people how to live better  with different themes :
     -hygien
     -sanitation
     -food
     -gardening
     -sex and sexuality and much more. 
    
    
    
    

  • March 2008 - July 2009

    Call Center Agent, CGS Romanian

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

       Inbound- Outbound
    
     -Obtains client information by answering telephone calls; interviewing clients; verifying information.
     -Determines eligibility by comparing client information to requirements.
     -Establishes policies by entering client information; confirming pricing.
     -Informs clients by explaining procedures; answering questions; providing information.
     -Maintains communication equipment by reporting problems.
     -Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
     -Updates job knowledge by studying new product descriptions; participating in educational opportunities.
     -Accomplishes sales and organization mission by completing related results as needed.
    

Education

  • 2006 - 2009

    Bachelor's degree, Spiru Haret "Faculty of Geography"

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Spanish
Beginner
German
Intermediate
Romanian
Native