Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options; receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages; complete, review and submit various reports to supervisor; maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions;balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe; enter and maintain information in location logs; maintain cleanliness of the rental office area and perform associated custodial duties;complete Car exchange requests in Computer system; perform related responsibilities as assigned or required.
It was a short period job, only for the holydays. I had to help the costumers to find the right gift for them or the products that suit their personalities and needs the best. I introduced them the newest offers and promotions also. The main responsibility was to help my colleagues to reach the target.
Knowledge of and full compliance to all safety regulations; insure all safety equipment on aircraft is in working order; greet passengers, assist with seating assignments and carry on baggage stowage and security; explain and demonstrate use of safety equipment and emergency procedures; prepare and serve meals and beverages, effectively market onboard products such as meals and inflight movies and submit sales reports; calmly resolve passenger situations during flight, including medical emergencies; answer questions regarding flight operation and offer destination information; other duties as assigned.
Using computer system(Medallion, Ving Card) for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required;check guests out of the hotel in accordance with procedures;make change, cash checks and post charges tp guests accounts, using standards of service; work closely with the Housekeeping staff to coordinate the efficient handling of guest request, room availability and guest luggage; follow up on guest request; handle and resolve guest problems or complains, using standards of service; prepare daily reports and block special requests; keep all support departments informed of necessary information or requests.
Had a pleasant and professional manner in all business related activity, as I was representing the executevi group;act as liaison between supervisor and other departments, external contacts and clients; oversee and process day-tu-day administrative items as mail, expense forms, checks; compose, edit and distribute letters, memos, reports on time; working knowledge of Microsoft Office including Microsoft Word, Microsoft Access, Excel and Power Point; maintain confidentiality in all matters; set-up for meetings(coffe, lunch, etc); organize mail daily in folders; photocopying; arrange corporate travel and meetings by developing itineraries and agendas, booking transportation; prepare and edit correspondence, communications, presentations and other documents; communicate and handle incoming and outgoing calls electronic communications on behalf of executive.
Usage of different reception softs (SANCRIS), welcoming guests, promoting the company’s services, cashing the payments, managing complaints, keeping the inventory of the reception, maintaining the relation with the other departments, marking and managing messages, technical failures, etc.