21798

Collection Group Coordinator at Raiffeisen Bank Romania S.A.

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 20.02.2012
  • Numar referinta: 21798

Limbi straine

Engleza
Avansat
Franceza
Incepator
Spaniola
Mediu
Romana
Nativ
80%
  • Last update: 20.02.2012
  • Reference number: 21798

Experience

  • November 2009 - Present

    Collection Group Coordinator, Raiffeisen Bank Romania S.A.

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Responsible for coordinating a team of 16-18 collection officers.
    Main responsibilities:
    - Monitorizing, evaluating, coaching, offering support and feedback to a collection team in order to achieve qualitative and quantitative targets;
    - also coming up with ideas to improve the collection strategy, working procedures and flow; 
    - development and implementation of new strategies; 
    -colaborating with other departments to resolve daily customers situations
    -active role in the job interviews and hiring process;
    - supervise and evaluate the overall activity of the collectors;
    - provide feedback regarding the activity of the collectors as well as regarding the problems emerged; 
    - inbound activity support;
    - dialler activity support;
    - create a positive environment within the team;
    - adjust the coordinating tools to each team member’s personality for raising his or her performance in order to reach or excel the set KPIs;
    - know and assess each team member’s skills in order to determine their strengths and development needs as well as to integrate them accordingly in the Department’s Development Plan.

  • November 2010 - March 2011

    Group Coordinator - Quality Team Project, Raiffeisen Bank Romania S.A.

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    -Implement the Collection Quality concept in the Retail Collection Dept.
    -Train and coordinate the new team which has to monitor and evaluate the collection calls quality to the debtors.

  • November 2008 - November 2009

    Collection Support Officer, Raiffeisen Bank Romania S.A.

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Coaching and offering support to Collection Temporary Team, evaluate their evolution and monitorize their collection activity 

  • December 2007 - November 2008

    Collection Officer, Raiffeisen Bank Romania S.A.

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Responsibilities:
    - collect the debts for each account from the allocated portfolio;
    - administrate the allocated portfolio (monitoring the payment commitments);
    - identify and report the fraud cases;
    - provide feedback regarding the collection process in order to improve the work flow.
    -training and supervising new colleagues.

Education

  • 2004 - 2008

    Bachelor's degree, Facultatea de Litere si Literaturi Straine

    • București, Romania
  • 2000 - 2004

    Highschool, Colegiul National Traian

    • Drobeta Turnu-Severin, Romania

Foreign languages

English
Advanced
French
Beginner
Spanish
Intermediate
Romanian
Native