26576

Customer Sales Representative Supervisor at AAA Autorent S.R.L. - Hertz Romania Franchisee

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 22.03.2012
  • Numar referinta: 26576

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Italiana
Avansat
Romana
Nativ
80%
  • Last update: 22.03.2012
  • Reference number: 26576

Experience

  • May 2007 - Present

    Customer Sales Representative Supervisor, AAA Autorent S.R.L. - Hertz Romania Franchisee

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Coordinating the team of Customer Sales Representatives;
    Organizing & coordinating the entire activity on the agencies in Bucharest;
    Acquisition of personnel uniforms and other special equipment;
    Training new employees as rental agents;
    Preparing and updating training materials;
    Monthly personnel evaluation;
    Checking CSRs’ monthly sales results;
    Project manager in the implementation of Hertz people management and customer service
    improvement program; 
    Direct contact with clients in order to provide the best level of service quality;
    Preparing reports from financial information in an accurate and timely manner;
    Keeping track of invoices & contracts;
    Supervising various corporate projects;
    Negotiating and preparing of the contracts;
    Preparing and participating in medium and long term tender applications for car rental services and negotiations;
    Monitoring the market (competitors, tariffs, products) - local level;
    Assisting reservation department when necessary;
    Outbound reservations through Amadeus Program.
    

  • September 2000 - May 2007

    Customer Sales Representative, AAA Autorent S.R.L. - Hertz Romania Franchisee

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Filling rental agreements, examining financial transactions;
    Presenting  companies services and general terms and conditions;
    Preparing reports from financial information in an accurate and timely manner;
    Completing reservations and quotations in accordance with Hertz procedures and policies;
    Informing customers about offers and special promotions;
    Creating and keeping track of invoices.
    

Education

  • 1990 - 2005

    Bachelor's degree, Universitatea Ecologica Bucuresti

    • București, Romania
  • 1984 - 1989

    Highschool, Liceul Teoretic Mihai Viteazul

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Italian
Advanced
Romanian
Native