27991

Asistent Manager la Swarovski Romania Srl

Assistant Manager at Swarovski Romania

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
80%
  • Ultima actualizare: 24.04.2012
  • Numar referinta: 27991

Experienta

  • octombrie 2009 - februarie 2014

    Asistent Manager, Swarovski Romania Srl

    • București, România
    • Full time
    • Domeniu - Finante: Management

    Conducerea efectiva a magazinului si a echipei ,fiind direct responsabila pentru membrii echipei si performantele lor
    Recrutarea,gestionarea, si dezvolatarea unei echipe solide
     Incurajarea si monitorizarea vanzarilor membrilor echipei, in functie de planurile de vanzari lunare,trimestriale,anuale
     Motivarea continuua a echipei pentru a creste vanzarile 
    Aplicarea standardelor Swarovski de servire a clientilor pentru a le satisface si depasi asteptarile
    Dezvoltarea relatiilor cu clientii si mentinearea/largirea bazei consumatorilor
    Informarea asupra opiniilor clientilor si a necesitatilor acestora cu privire la produse si servicii,si transmiterea acestora Managerului de linie 
    Rezolvarea problemelor clientilor sau reclamatiilor prin alegerea solutiilor optime
    Realizarea mai multor sarcini in acelasi timp
    Oferirea asistentiei in verificarile stocului
    Analizarea si aprobarea comenzilor noilor colectii,adaptate la nevoile si tendintele locale
    Implementarea,organizarea si gestionarea campaniilor de marketing(lansarea colectiilor sezoniere ale brandului etc)
    Executarea indatoririlor legate de activitatea din spatele magazinului si anume, transmiterea actelor solicitate de catre Departamentul Contabil (facturi, registru de casa, avize, dispozitii plata/incasare, rapoarte de gestiune, bonuri fiscale etc.) si de catre Resurse Umane (pontaj, contracte de munca, fise post, concedii medicale, certificate medicale, etc.)
    Asigurarea ca imaginea echipei si a magazinului sunt in concordanta cu standardele companiei
    Implementarea si sustinerea comercializarii vizuale conform liniilor directoare ale biroului central
    Identificarea continuua a oportunitatilor pentru a imbunatati activitatea
    
    
    Realizari:
    
    
    Atingerea obiectivelor cantitative si calitative ale Magazinului
    Atingerea prin profesionalism si abilitati manageriale, a cifrelor de vanzari, conform targetului de vanzari stabilit
    Gestionarea efectiva a Magazinului si a personalului
    Calitatea imaginii Magazinului si calitatea serviciilor
    Calitatea spiritului de echipa si a cooperarii cu echipa
    Elaborararea unor noi strategii de crestere a vanzarilor
    Initierea unor programe de formare pentru noii si actualii anagajati
    Respectarea termenelor limita
    Coordonarea echipei si organizarea evenimentelor desfasurate in cadrul magazinului
    Instruirea a peste 10 noi angajati si sustinierea unor training-uri speciale pentru acestia
    Am demonstrat calitati excelente de orientare catre clinenti prin asistarea departamentului de marketing in activitati de promovare si campanii a brandului Swarovski in Romania

  • mai 2008 - octombrie 2010

    Consultant vanzari, The Body Shop Romania

    • București, România
    • Full time
    • Domeniu - Vanzari: Vanzari

    -negocierea diferita a serviciilor cu fiecare client in parte;
    -realizarea target-ului saptamanal in privinta vanzarilor si a intalnirilor,si asumarea acestora;
    -administrarea si dezvoltarea portofoliului de clienti 
    - prezentarea, promovarea si vanzarea produselor in conformitate cu standardele si politicile comerciale ale companiei
    -urmărirea realizării planului de vânzări lunar, trimestrial, anual
    -Acordarea asistentei din punct de vedere comercial clientilor si potentialilor clienti;
    -Tinerea evidentei clientilor si intretinerea relatiilor cu clientii din portofoliu;
    - Urmarirea concurentei si strangerea informatiilor de pe piata.
    - intocmirea documentelor comerciale
    

  • august 2007 - februarie 2008

    Junior sales, SC SPA SRL

    • București, România
    • Full time
    • Domeniu - Vanzari: Vanzari

    - obligaţia de a menţine si dezvolta relaţiile cu clienţii existenţi si manifestarea unui spirit pro-activ
    - obligaţia de a verifica stocurile, posibilitati de livrare in timp înainte de a semna contracte sau comenzi
    - Identificarea potentialilor clienti;
    - Promovarea si vanzarea produselor in conformitate cu standardele si politicile companiei;
    
    - Prezentarea ofertei de produse si servicii, consilierea clientilor in alegerea deciziei optime
    - supervizarea derularii contractelor;
    - Mentinerea unei bune relatii cu clientii ;
    - Realizarea si prezentarea bugetelor esimative catre client;
    - Realizarea obiectivelor stabilite de catre companie(target lunar);
    - Realizarea documentelor interne specifice ( Oferta, Fisa de comand,factura etc)
    

Educatie

  • 2007 - 2010

    Diploma de facultate, Universitatea Bucuresti

    • București, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Spaniola
Mediu
Romana
Nativ
80%
  • Last update: 24.04.2012
  • Reference number: 27991

Experience

  • October 2009 - February 2014

    Assistant Manager, Swarovski Romania

    • București, Romania
    • Full time
    • Work domain - Finance: Management

    To lead the team by example and take full responsibility for them and their performance.
    • To spend maximum time on the shop floor to serve consumers and supervise team.
    • To recruit, manage, develop and maintain a professional team in line with local HR procedures. To conduct a qualitative annual performance appraisal (Dialogue) with each member of staff according to HR guidelines.
    • To manage Boutique, team and individual performances by developing and communicating qualitative and quantitative objectives and to ensure that goals are met through constant monitoring and analyzing of their progress and taking appropriate actions.
    • To plan (together with line manager) and implement staffing levels in order to meet business needs, work out staff rotation plans, monitor staff attendance and maintain staff records.
    • To develop in cooperation with line manager business plan for each calendar year, including turnover development, Boutique events, promotions, trainings etc. and to ensure its realization by organizing and planning respective resources timely and professionally.
    • To implements and maintain visual merchandising according to head office guidelines and maintain a qualitative and appealing product and Boutique presentation according to Swarovski standards..
    • To review merchandising activities, to determine additional needed sales promotion, to discuss and approve the new collection initial orders tailored on the local needs and trends.
    • To organize and manage the POP events at the launch of the seasonal collections of the brand
    
    Achievements
    
    • Meet the qualitative and quantitative targets through-out the 4 years:
    • Mystery Shopper’s Report(good and excellent scores)
    • VM reports(always good standards)
    • Year’s performance Dialogues (very good to excellent results)
    • Succeeded to reach the yearly targets in 2010,2011,2013,also in 2012 a reasonable figure of
    • The best KPI’s indicators(average) and a L4L increasing every year with 8-10%
    • Great communication among company’s department and with the Line Manager
    • Great people’s management skills, having the same team for the 4 years activity. 
    
    • Creating and making of a 500 customers data base with a big financial and emotional impact for the brand
    • Trained over 10 new employees
    • Met deadliness consistently
    • Cut(reduced) costs of the company with 50%
    • Surpassed the monthly target with 30-40%
    • Achieved the monthly’s goal/team goal by increasing the turnover of the day with 20%
    • Launched over 10 marketing campaigns/promotion like Martisor Promotion, Glamour Promotion, Gift with purchase ,Sparkling days etc.

  • May 2008 - October 2009

    Sales Consultant, The Body Shop

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    maintain highest level of customer service by demonstrating products to customers, explaining benefits, features, price, quality and other information, answering customer’s questions concerning location, price, and use of merchandise
    • Stamping, marking or tagging prices on merchandise
    • Obtaining merchandise requested by customer or receiving merchandise selected by customer
    • Processing customer orders
    • Participating in special events and promotions in order to enhance sales
    • Developing information on retail customers to enhance sales, maintain customer database
    
    Achievements
    
    • Great results in helping the GM in managing over 25 people team work
    • Pragmatism solution to unexpected request and events
    • Exceeding the targets by over 100%

  • August 2007 - May 2008

    Junior Sales, Sc Spa Srl

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Selling and promoting Spa services
    • Achievements of weekly and monthly target 
    • Maintain consumer data base
    
    
    Achievements
    
    • Exceeding the targets by over 100%
    

Education

  • 2007 - 2010

    Bachelor's degree, Bucharest University

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Spanish
Intermediate
Romanian
Native