Establish and maintain cooperative relationship with representatives of community, customer, employee and public interest groups. Handle immediate complaints in a diplomatic manner. Through pro-active relations and communications, identify and seek to avoid negative reaction of clients. Interacting with clients to capture their needs, manage expectation and review milestones to ensure complete client satisfaction is achieved. Analyzing information and evaluating results to choose the best solution and solve problems. Proving information to the manager, coworkers and subordinates by telephone, in written form, e-mail or in person. Ability to build and maintain relationship with clients . Organizing and maintaining electronic diaries and making appointments. Dealing with correspondence (incoming email, faxes and post). Liaise with the other departments Supervise other secretarial staff. Producing documents, briefing papers, reports and presentations. Manage office supplies and expenses on a monthly basis. To constantly look at way of improving efficiency and quality of work. Stand for the manager and make decision on their behalf when I have to. Organizing and attending meetings. Organizing and storing paperwork, documents and computer information. Translating from/into English, Italian and French. Making travel arrangements.