2928

Guest Relation at Kempinski Residences & Suites, Doha

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 04.05.2011
  • Numar referinta: 2928

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Spaniola
Mediu
Romana
Nativ
75%
  • Last update: 04.05.2011
  • Reference number: 2928

Experience

  • April 2010 - Present

    Guest Relation, Kempinski Residences & Suites, Doha

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    -welcomes, attends and farewells hotel guests as a representative of the hotel management, acts like “First
    Lady” of the hotel
    - ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival
    through departure.
    - ensure all important guests consistently receive all benefits, repeat guests and other VIP’s receive special
    recognition and service.
    -assumes guests requests and complaints in a polite and efficient manner, gives further instructions to the
    relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all
    guests. Follows up when necessary
    promotes the in-house facilities.
    - reviews arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
    -keeps the Senior Management updated on the actual atmosphere in the hotel and moods of the guests to
    ensure the provided services meet the expectations
    --check-in, check-out, cashiering

  • October 2008 - March 2010

    Club Manager, Club Pat Lounge, Bucharest

    • București, Romania
    • Full time
    • Work domain - Services: Restaurants

    -managing the reservations
    -ensure all customers’ requests are being taken care of in accordance with the club policy
    -ensure regular clients are well known and greeted accordingly by bar staff
    -scheduling the shifts; supervising and training the staff
    -taking care of all procedures of opening and closing the club
    -cashiering
    -managing the relation with suppliers, partners and press
    -organizing and promoting weekly events such as fashion shows, concerts, thematically parties, etc.
    -developing the club’s marketing strategy, promoting some products and services, increasing sales and
    number of clients
    -handling customers database
    -being responsible for hygiene appearance of staff
    -apply all administrative procedures relating to all activities involved
    -taking care of all customers’ requests and fixing any complaint

  • March 2008 - October 2008

    Account Executive, EMP Adivsers, Bucharest

    • București, Romania
    • Full time
    • Work domain - Marketing: PR,Advertisement

    Continually prospecting and qualifying a database of customers
    - Maximizing the value of company’s online inventory by identifying, establishing contact and engaging with
    sales partners.
    - Assist in managing online advertising campaigns, including setup, analysis, and optimization
    - Business plan building according to the analysis conclusions
    - Creation of long-term relations with customers

  • February 2006 - February 2008

    Waitress, Head Waitress, Cafe Hook Pub, Bucharest

    • București, Romania
    • Full time
    • Work domain - Services: Restaurants

    -possess full knowledge of bar and menu items and be able to make recommendations.
    -accurately take food and beverage orders in a timely manner.
    -serving drinks and snacks to guests and checking quantities and presentation based on the orders taken
    -consistently use suggestive selling techniques.
    -handling cash, checks and credit.

  • April 2007 - August 2007

    Bussines Center Attendant, Novotel Bucharest

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    taking care of all clients’ requests
    -making sure that every event is running accordingly to the function sheet, the setup is made properly, the
    equipment is functional, coffee break and meals are ready at the time set
    -charging the bills
    -making daily reports about all events costs for the F&B Manager
    - -printing, faxing, scanning, copying everything in need for clients and for the other departments
    dealing with incoming email, faxes and post, often corresponding on behalf of the Manager
    -screening telephone calls, enquiries and requests, and handling them when appropriate

Education

  • 2005 - 2008

    Bachelor's degree, Hyperion University

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Spanish
Intermediate
Romanian
Native