-welcomes, attends and farewells hotel guests as a representative of the hotel management, acts like “First Lady” of the hotel - ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. - ensure all important guests consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service. -assumes guests requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary promotes the in-house facilities. - reviews arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests. -keeps the Senior Management updated on the actual atmosphere in the hotel and moods of the guests to ensure the provided services meet the expectations --check-in, check-out, cashiering
-managing the reservations -ensure all customers’ requests are being taken care of in accordance with the club policy -ensure regular clients are well known and greeted accordingly by bar staff -scheduling the shifts; supervising and training the staff -taking care of all procedures of opening and closing the club -cashiering -managing the relation with suppliers, partners and press -organizing and promoting weekly events such as fashion shows, concerts, thematically parties, etc. -developing the club’s marketing strategy, promoting some products and services, increasing sales and number of clients -handling customers database -being responsible for hygiene appearance of staff -apply all administrative procedures relating to all activities involved -taking care of all customers’ requests and fixing any complaint
Continually prospecting and qualifying a database of customers - Maximizing the value of company’s online inventory by identifying, establishing contact and engaging with sales partners. - Assist in managing online advertising campaigns, including setup, analysis, and optimization - Business plan building according to the analysis conclusions - Creation of long-term relations with customers
-possess full knowledge of bar and menu items and be able to make recommendations. -accurately take food and beverage orders in a timely manner. -serving drinks and snacks to guests and checking quantities and presentation based on the orders taken -consistently use suggestive selling techniques. -handling cash, checks and credit.
taking care of all clients’ requests -making sure that every event is running accordingly to the function sheet, the setup is made properly, the equipment is functional, coffee break and meals are ready at the time set -charging the bills -making daily reports about all events costs for the F&B Manager - -printing, faxing, scanning, copying everything in need for clients and for the other departments dealing with incoming email, faxes and post, often corresponding on behalf of the Manager -screening telephone calls, enquiries and requests, and handling them when appropriate