29931

RECEPTIONIST at West Plaza Hotel

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
55%
  • Ultima actualizare: 04.06.2013
  • Numar referinta: 29931

Educatie

  • 2007 - 2008

    Master / studii postuniversitare, Studii Aprofundate, Universitatea Alexandru Ioan Cuza

    • Filiași, România
  • 2003 - 2007

    Diploma de facultate, Facultatea de Economie si Administrarea Afacerilor Universitatea Alexandru Ioan Cuza

    • Filiași, România
  • 1999 - 2003

    Liceu / scoala profesionala, Liceul Economic " Octav Onicescu"

    • Botoșani, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Spaniola
Mediu
Romana
Nativ
80%
  • Last update: 04.06.2013
  • Reference number: 29931

Experience

  • September 2012 - Present

    RECEPTIONIST, West Plaza Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    -	Deliver excellent customer service, at all times;
    -	Administer all reservations, cancellations and no-shows, in line with company policy;
    -	Keep up to date with current promotions and hotel pricing, to provide information to guests, on request;
    -	Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety;
    -	Conduct regular security checks throughout the day and report any security issues to line manager;
    -	Report any maintenance issues immediately to line manager;
    -	Carry out instructions given by the management team and head office;
    -	Manage invoicing payments and cash operations.
    
    

  • June 2012 - September 2012

    RECEPTIONIST, Hotel Rodica

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    - Deliver excellent customer service, at all times; 
    - Deal with all enquiries in a professional and courteous manner, in person, on the   
    telephone or via e-mail; 
    - Administer all reservations, cancellations and no-shows, in line with company policy; 
    - Keep up to date with current promotions and hotel pricing, to provide information to guests, on request; 
    - Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety; 
    - Conduct regular security checks throughout the day and report any security issues to line manager; 
    - Report any maintenance issues immediately to line manager; 
    - Carry out instructions given by the management team and head office. 
    

  • March 2012 - May 2012

    MANAGEMENT CONSULTANT IN EUROPEAN FUNDS , SC Pencraft SRL

    • București, Romania
    • Full time
    • Work domain - Finance: Consulting,Management

    -	Represent the company in relations with business partners;
    -	Collect and analyze information related to customer financing needs;
    -	Provides support in establishing the project idea;
    -	Develops documentation for accessing European funds for financing investment.
    

  • February 2011 - January 2012

    CUSTOMER ADVISER , SC Trifam SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Responsibilities: 
    - Greeting customers and making them feel welcome in the store;
    - Using effective questions to understand customer needs;
    - Advising customers on suitable products, identifying and maximising sales opportunities;
    - Resolving customer queries and complaints with professionalism and enthusiasm;
    - Working as a team to maintain high store standards of presentation, including merchandising & stock control;
    - Working as a team to consistently deliver the day to day operations on time and to a high standard;
    - Striving to achieve company goals and personal targets.
    

  • February 2010 - October 2010

    RETAIL CUSTOMER ADVISER , Romanian Commercial Bank

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Responsibilities: 
    - Promote and sell BCR’s Group products and services/ advises existing and potential clients in accordance with the range of products available in this type of unit;
    - Identify customer needs and opportunities to sell bank products and services through cross-selling activity;
    - Provides attracting and retaining customers by offering advices and services of the bank's quality standards;
    - Track and act in order to achieve individual and unit goals;
    - Find out customers current income, expenses, insurance coverage,  financial objectives, risk tolerance, and other information needed to develop a financial plan;
    - Perform tasks and objectives, conforming to legal and internal rules.
    

  • January 2009 - January 2010

    SECRETARY , Europa Real Estate Agency

    • București, Romania
    • Full time
    • Work domain - Sales: Real Estate

    Responsibilities:
    - Prepare and manage correspondence, reports and documents;
    - Organize and coordinate meetings;
    - Implement and maintain office systems;
    - Maintain schedules and calendars;
    - Arrange and confirm appointments;
    - Handle incoming mail and other material;
    - Maintain databases;
    - Operate office equipment;
    - Manage office space.
    

Education

  • 2007 - 2008

    Master's degree, • Postgraduate, Alexandru Ioan Cuza University, Faculty of Economics and Business Administration

    • Filiași, Romania
  • 2003 - 2007

    Bachelor's degree, • Alexandru Ioan Cuza University, Faculty of Economics and Business Administration

    • Filiași, Romania
  • 1999 - 2003

    Highschool, • Economic HighSchool "Octav Onicescu"

    • Botoșani, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
Spanish
Intermediate
Romanian
Native