30564

Waiter/Lounge Supervisor at Kempinski Residences and Suites Doha 5 StarDeluxe

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 27.06.2012
  • Numar referinta: 30564

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Romana
Nativ
80%
  • Last update: 27.06.2012
  • Reference number: 30564

Experience

  • May 2010 - April 2011

    Waiter/Lounge Supervisor, Kempinski Residences and Suites Doha 5 StarDeluxe

    • Brașov, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    :  -To ensure that guests receives a quality service                                                      
                                                                            by providing clear and understandable work                               
                                                                            direction for wait staff .
    -To supervise effectiveness of workflow and                             
                                                                             sequence of service during service periods and
                                                                             provides constant hands-on support
                                                                            -To supervise closely and monitors the cashiering 
                                                                             function of the outlet to ensure compliance with 
                                                                             cashiering procedures
                                                                            -To monitor costumer satisfaction and respond to
                                                                             costumer feedback and complains 
                                                                            -To inform Food and Beverage Service Manager 
                                                                             of any complaints, negative feedback from guests   
                                                                             and concerns about colleagues satisfaction or 
                                                                             colleagues performance
                                                                            -To actively use the database of costumer details/
                                                                             history to assist in guest recognition
                                                                            -To advice the Food and Beverage Service 
                                                                             Manager of any improvements needed  in 
                                                                             relation to restaurants operations including
                                                                             updates to SOPs or addition/deletion of SOPs
                                                                            -To conduct performance evaluation of colleagues
                                                                             training of colleagues, guidance, coaching and 
                                                                             counseling of colleagues
                                                                   Scope:  Supervises all operational aspects of a specific
                                                                                outlet(s) within the F&B Department
                                                                                including the development and performance
                                                                                management of colleagues, optimizing profits
                                                                                and increasing sales. Supervises all
                                                                                operational issues that the SOP(s) are met and
                                                                                value is added to the F&B objectives as 
                                                                                detailed in the F&B Department Performance 
                                                                                Plan. Resumes full responsibility of a specific
                                                                                shift in the absence of the Food and Beverage
                                                                                Service Manager     
    

  • February 2009 - February 2010

    Waiter, S.C. Complex Turistic Hanul Muresenilor S.R.L. - 4 stars

    • Brașov, Romania
    • Full time
    • Work domain - Services: Tourism

    - Collect payments from customers.
    - Take customer's orders, write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
    - Serve food and beverages
    - Prepare itemized checks, and
    - Escorting guests to tables
    - Serving customers seated at counters
    - Setting up and clearing tables, or operating a cash register
    
    My accomplishment was that in a few weeks I learned all of the restaurant rules and that I had a part in adding some new rules for the optimum service restaurant.
    

  • November 2006 - December 2008

    Waiter/Bartender, S.C. Memo S.R.L. - 3 stars

    • Brașov, Romania
    • Full time
    • Work domain - Services: Tourism

    - Collect payments from customers.
    - Take customer's orders, write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
    - Serve food and beverages
    - Prepare itemized checks, and
    - Escorting guests to tables
    - Serving customers seated at counters
    - Check with customers to ensure that they are enjoying their meals and take action to correct any problems
    - Setting up and clearing tables, or operating a cash register
    - Mix ingredients to prepare cocktails and other drinks.
    - Wash glassware and utensils after each use.
    - Pour wine and beer.
    - Clean up after customers and clean work area.
    - Order and maintain liquor and bar supplies.
    - Arrange bottles and glasses to make attractive displays.
    
    
    My accomplishment was that I was able to exceed the expectations of my boss by teaching the younger waiters and bartenders how to make their workplace easier and simpler.
    

  • August 2004 - October 2006

    Waiter/Bartender, S.C. Escala S.R.L.

    • Brașov, Romania
    • Full time
    • Work domain - Services: Tourism

    - Collect payments from customers.
    - Take customer's orders, write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
    - Serve food and beverages
    - Prepare itemized checks, and
    - Escorting guests to tables
    - Serving customers seated at counters
    - Check with customers to ensure that they are enjoying their meals and take action to correct any problems
    - Setting up and clearing tables, or operating a cash register
    - Mix ingredients to prepare cocktails and other drinks.
    - Wash glassware and utensils after each use.
    - Pour wine and beer.
    - Clean up after customers and clean work area.
    - Order and maintain liquor and bar supplies.
    - Arrange bottles and glasses to make attractive displays.
    
    My accomplishment was that in a short time after being hired i became head waiter. 
    

  • July 2004 - May 2005

    Waiter, S.C. Denim S.R.L. - 3 stars

    • Brașov, Romania
    • Full time
    • Work domain - Services: Tourism

    - Collect payments from customers.
    - Take customer's orders, write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
    - Serve food and beverages
    - Prepare itemized checks, and
    - Escorting guests to tables
    - Serving customers seated at counters
    - Check with customers to ensure that they are enjoying their meals and take action to correct any problems
    - Setting up and clearing tables, or operating a cash register
    
    My accomplishment was that Ihelped out the restaurant getting over some financial problems by bringing it more collections.
    

  • April 2003 - June 2004

    Waiter, S.C. Orizont Predeal S.R.L. - 3 stars

    • Brașov, Romania
    • Full time
    • Work domain - Services: Tourism

    - Collect payments from customers.
    - Take customer's orders, write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
    - Serve food and beverages
    - Prepare itemized checks, and
    - Escorting guests to tables
    - Serving customers seated at counters
    - Check with customers to ensure that they are enjoying their meals and take action to correct any problems
    - Setting up and clearing tables, or operating a cash register
    

Education

  • 2002 - 2004

    Highschool, Grup Scolar Tehnologic ASTRA

    • Brașov, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Romanian
Native