31243

SHOP MANAGER at ORANGE ROMANIA SA

  • România, Cluj Napoca
  • România, Cluj Napoca
  • Romania, Cluj Napoca
  • Romania, Cluj Napoca
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 01.08.2012
  • Numar referinta: 31243

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Romana
Nativ
80%
  • Last update: 01.08.2012
  • Reference number: 31243

Experience

  • March 2009 - December 2011

    SHOP MANAGER, ORANGE ROMANIA SA

    • Cluj Napoca, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    -plan, direct and coordinate different aspects of the Orange Shop 
    -make sure that operations run smoothly and according to company policy
    -ensure that sales representatives are properly compensated and continue to meet the needs of the company
    -see that the marketing strategies are successfully implemented and are actually contributing to the profits of the company
    -screen, interview, hire and train sales representatives 
    -evaluate and give feedback required for employees to be successful
    -ensure that administrative services like daily paperwork and payroll matters are completed and addressed within the deadline
    -ensure accuracy in the compilation and presentation of any financial report
    -make daily/weekly reports about sales, customer retention rate, new subscriptions
    -promote the Orange Shop within the mall area

  • October 2007 - March 2009

    TEAM COORDINATOR, ORANGE ROMANIA SA

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: Sales

    -plan, direct and coordinate different aspects of the Orange Kiosk 
    -make sure that operations run smoothly and according to company policy
    -ensure that sales representatives are properly compensated and continue to meet the needs of the company
    -see that the marketing strategies are successfully implemented and are actually contributing to the profits of the company
    -screen, interview, hire and train sales representatives 
    -evaluate and give feedback required for employees to be successful
    -ensure that administrative services like daily paperwork and payroll matters are completed and addressed within the deadline
    -ensure accuracy in the compilation and presentation of any financial report
    -make daily/weekly reports about sales, customer retention rate, new subscriptions
    -promote the Orange Kiosk within the mall area

  • May 2002 - October 2007

    SALES REPRESENTATIVE, ORANGE ROMANIA SA

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: Sales

    - making new mobile subscriptions
    - selling mobile phones, ORANGE prepay cards, phone accessories
    - offering customers after sales consultation, answering to customers complaints, problem solving and handling customer’s needs
    - retaining them in the network with the retention and fidelity programme 
    - assisting customers in using their mobile phones
    
    Achievements:
    -training Orange Shops new employees, teaching them procedures, phone usage, Orange specific computer applications and preparing them to become Sales Representative

  • October 2000 - April 2002

    SALES ASSISTANT AND STOCK KEEPER, ORANGE ROMANIA SA

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    -selling ALO scratch cards, DIALOG subscriptions and mobile phones
    -handling all stocks coming in and out of the shop
    -making all the stocks requests to the company wear house
    -doing a monthly and yearly stock inventory 
    -verifying all identification papers for new and current customers

  • December 1999 - October 2000

    CUSTOMER CARE REPRESENTATIVE, ORANGE ROMANIA SA

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Sales: Customer service

    -consulting, problem solving and handling customer’s needs
    -promoting Mobil Rom’s GSM services and products
    -assistance in using mobile phones
    -applying Customer Care specific procedures
    -using adequate informational support

Education

  • 1997 - 2000

    Bachelor's degree, BABES-BOLYAI UNIVERITY

    • Cluj Napoca, Romania
  • 1993 - 1997

    Highschool, "ION BARBU" HIGHSCHOOL

    • Pitești, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
Romanian
Native