35363

Consultant Service Mercedes Benz la S.C. CASA AUTO S.R.L.

Mercedes Benz Service Advisor at S.C. CASA AUTO SRL

  • România, Filiași
  • România, Filiași
  • Romania, Filiași
  • Romania, Filiași
Deblocheaza date contact
Traduceri ale CV-ului
80%
  • Ultima actualizare: 06.07.2012
  • Numar referinta: 35363

Experienta

  • ianuarie 2008 - Prezent

    Consultant Service Mercedes Benz , S.C. CASA AUTO S.R.L.

    • Filiași, România
    • Full time
    • Domeniu - Muncitori Tehnicieni: Automobile

    -intampinarea clientului dand dovada de politete si respect fata de acesta
    -receptia activa a autovehiculului (control vizual si diagnoza computerizata de tip short test)
    -deschiderea comenzilor de reparatie, urmarirea reparatiilor precum  si informarea clientului in privinta modului de desfasurare a reparatiilor
    -informarea si obtinerea acceptului scris al clientului asupra tipurilor de lucrari a volumului de lucru estimarea costului reparatiei si durata acestuia
    -aplicarea si respectarea reglementarilor interne in ceea ce priveste modul de plata al reparatiilor,
    -aplicarea si respectarea reglementarilor impuse de producator
    -predarea autovehiculului doar dupa achitarea facturii de reparatie.
    -realizarea lunara a targetelor cantitative si calitative impuse de dealer
    -asigurarea serviciului de consultant permanent (24 h) tocmai pentru a   avea atitudine orientata catre client reusind astfel sa tin stransa legatura dintre client si service (dealer)	
    
    

  • martie 2004 - ianuarie 2008

    Inginer in cadrul departamentului de marketing – colaborari, S.C. TAR S.R.L.

    • Filiași, România
    • Full time
    • Domeniu - Marketing: Marketing

    - prospectarea pietii
    - cautarea colaboratorilor in vederea realizarii pieselor de schimb care nu se pot executa in cadrul societatii
    - intocmirea contractelor de vanzare-cumparare sau de prestari servicii intre societate si colaboratorii acesteia
    - intocmirea documentatiei de participare la licitatii precum si participarea la licitatii
    - aprovizionarea cu piese si subansamble in timp optim astfel incat sa se poata respecta timpul de livrare a utilajelor catre beneficiari 
    

  • martie 2003 - aprilie 2004

    Sef de formatie la prelucrari mecanice prin aschiere, S.C.TAR S.R.L.

    • Filiași, România
    • Full time
    • Domeniu - Inginerie: Industrii / Productie

    - coordonarea activitatii de productie, stabilirea traseelor tehnologice in vederea atingerii standardelor calitative si cantitative impuse
    - colaborarea cu compartimentul de aprovizionare in vederea aprovizionarii cu materiile prime, materialele, SDV-uri si sculele necesare.
    - indeplinirea obiectivelor societatii cu privire la termenele de livrare a pieselor de schimb si a produselor.
    - indeplinirea normativelor calitative si cantitative.
    -colaborarea cu compartimentul proiectare in vederea optimizarii realizarii asamblelor si subansamblelor.
    - indeplinirea normativelor calitative si cantitative (target
    

  • octombrie 2001 - martie 2003

    Sef de formatie la prelucrari mecanice prin aschiere, S.C. ASAM S.A.

    • Filiași, România
    • Full time
    • Domeniu - Inginerie: Industrii / Productie

    - coordonarea activitatii de productie, stabilirea traseelor tehnologice in vederea     atingerii standardelor calitative si cantitative impuse de client
    - colaborarea cu compartimentul de aprovizionare in vederea aprovizionarii cu          materiile prime, materialele, SDV-uri si sculele necesare.
    - indeplinirea obiectivelor societatii cu privire la termenele de livrare a pieselor de schimb.
    -aplicarea si respectarea reglementarilor impuse de catre client
    - indeplinirea normativelor calitative si cantitative.
    

  • octombrie 1998 - noiembrie 2001

    Tipograf, S.C. POLIROM S.A.

    • Filiași, România
    • Full time
    • Domeniu - Institutii / Profesii liberale: Arhitectura / Design tehnic

    - stabilirea culorilor de policromie 
    - reglarea masinii pentru tiraj 
    - urmarirea si supravegherea tirajului 
    - indeplinirea normativelor calitative si cantitative (target) functie de obiectivele  societatii
    - colaborarea cu departamentul de prepress
    

  • iulie 1995 - octombrie 1998

    Sef atelier mecanic central, S.C. MOLDOPLAST S.A.

    • Filiași, România
    • Full time
    • Domeniu - It Telecom: Inginerie

    - coordonarea activitatii de productie precum si stabilirea traseelor tehnologice optime in vederea atingerii  standardelor calitative si cantitative impuse
    - colaborarea cu compartimentul de aprovizionare in vederea aprovizionarii cu materiile prime, materialele si sculele necesare.
    - colaborarea cu alte societatii externe in vederea executarii reperelor care nu puteau fi executate in cadrul atelierului.
    - colaborarea cu sectiile de productie in vederea executiei pieselor de schimb necesare pentru mentenanta 
    

Educatie

  • 2010 - 2010

    Postdoctorat, Mercedes Benz Romania

    • București, România
  • 1997 - 1998

    Master / studii postuniversitare, Universitatea Tehnica Gh. Asachi

    • Filiași, România
  • 1990 - 1995

    Diploma de facultate, Universitatea Tehnica Gh. Asachi

    • Filiași, România
  • 1984 - 1988

    Liceu / scoala profesionala, Liceul industrial nr.2

    • Piatra Neamț, România

Aptitudini

Permis de conducere
  • B
  • BE
  • C

Limbi straine

Engleza
Mediu
Franceza
Mediu
Germana
Incepator
Maghiara
Incepator
Rusa
Incepator
Romana
Nativ
80%
  • Last update: 06.07.2012
  • Reference number: 35363

Experience

  • January 2008 - Present

    Mercedes Benz Service Advisor, S.C. CASA AUTO SRL

    • Filiași, Romania
    • Full time
    • Work domain - Technicians: Automotive

    - Giving the customers courtesy and respect for it
    - Active reception of the vehicle (visual inspection and computer diagnosis of type short test)
    - Open repair orders, track repairs and customer information about the conduct of repairs
    - Informing and obtaining the client's written consent on the types of works of repair cost estimate workload and its duration
    - Implementation and compliance with internal regulations regarding the manner of payment of reparations,
    - Implementation and compliance regulations imposed by the manufacturer
    - Delivery vehicle only after paying the repair bill.
    - Achieving quantitative and qualitative monthly targetelor imposed by dealer
    - Providing advisory services permanent (24 h) in order to be customer-oriented attitude and are able to keep close connection between client and service (dealer)
    

  • March 2004 - January 2008

    Engineer in the marketing department - collaboration , S.C. TAR S.R.L

    • Filiași, Romania
    • Full time
    • Work domain - Marketing: Marketing

    - Exploration market
    - Search for staff in order to make parts that can not be executed in the company
    - Drawing up contracts of sale or service between the company and its employees
    - Preparation of documents for participation in tenders and attending auctions
    - Supply of parts and subassemblies in due time so that they can meet the delivery time of equipment to beneficiaries
    

  • March 2003 - April 2004

    Leader of the band to mechanical cutting, S.C.TAR S.R.L.

    • Filiași, Romania
    • Full time
    • Work domain - Engineering: Industries / Production / Manufacturing

    Responsibilities:
    - Coordinate the production, establish technological routes for achieving qualitative and quantitative standards imposed
    - Collaboration with supply department in the supply of raw materials, SDV and tools.
    - Meet company objectives on time delivery of parts and products.
    -Carrying out qualitative and quantitative norms. Collaboration with design department to optimize achievement and subassemblies Assembly.
    - Carrying out qualitative and quantitative norms (target).
    

  • October 2001 - March 2003

    Leader of the band to mechanical cutting, S.A. ASAM S.A.

    • Filiași, Romania
    • Full time
    • Work domain - Engineering: Industries / Production / Manufacturing

    - coordinate the production, establish technological routes for achieving qualitative and quantitative standards imposed by the client
    - Collaboration with supply department in the supply of raw materials, SDV and tools.
    - Meet company objectives on delivery time of spare parts.
    -application and compliance regulations imposed by the client
    - Carrying out qualitative and quantitative norms.
    

  • November 1998 - March 2001

    Printer, S.C. Polirom S.A

    • Filiași, Romania
    • Full time
    • Work domain - Engineering: Industries / Production / Manufacturing

    - setting polychrome colors
    - Adjust the car for circulation
    - Monitoring and supervision of circulation
    - Carrying out qualitative and quantitative norms (target) based on company objectives
    - Working with prepress department
    Mention that within this company I worked for a machine type Hidelberg Speed Master with 6 groups of color and type CPC computer board

  • October 1995 - November 1998

    Leader central workshop, S.C. MOLDOPLAST S.A.

    • Filiași, Romania
    • Full time
    • Work domain - Engineering: Industries / Production / Manufacturing

    - Coordinate the production and the establishment of the optimal routes in order to achieve qualitative and quantitative standards imposed
    - Collaboration in the supply compartment to supply raw materials, materials and tools.
    - Collaboration with other foreign company in order to carry out parts that could not be executed in the workshop.
    - Collaboration with production departments in the execution of parts required for maintenance
    

Education

  • 2010 - 2010

    Postdoctorate, Mercedes Benz Romania

    • București, Romania
  • 1997 - 1998

    Master's degree, Universitatea Tehnica Gh. Asachi

    • Filiași, Romania
  • 1990 - 1995

    Bachelor's degree, Universitatea Tehnica Gh. Asachi

    • Filiași, Romania
  • 1984 - 1988

    Highschool, Liceul industrial nr. 2

    • Piatra Neamț, Romania

Skills

Driving license
  • B
  • BE
  • C

Foreign languages

English
Intermediate
French
Intermediate
German
Beginner
Hungarian
Beginner
Russian
Beginner
Romanian
Native