-offering level 1 support for a small business with more than 100 PCs and 12 Servers. -managing the AD,Exchange Server,DHCP,ISA,Back-up,internal network in the company. -offering support for power generator if the power supply goes off as monitoring the power generator,refill etc. -maintaining a close relationship with the companies than is offering the VoIP as well the ethernet. -Creating procedures for every project that is in the call center for everything to work properly without problems. -recording ticket incidents,giving a sollution after than closing them with a conclusion. -offering level 1 support to their software(troubleshot). -Installing, configuring and testing Printers with TCP/IP address.
offering technical assistance on a neighbour network. giving full assistance for some small companies. managing the neighbour network,like switching,routing. -Installing, configuring and testing Printers with TCP/IP address.