38501

Receptionist la IHG LONDON, UK

receptionist at IHG HOTELS

  • România, Bârlad
  • România, Bârlad
  • Romania, Bârlad
  • Romania, Bârlad
Deblocheaza date contact
Traduceri ale CV-ului
100%
  • Ultima actualizare: 4 iul.
  • Numar referinta: 38501

Obiectiv profesional

I consider myself to be a highly organized individual, with a strong work ethic and high standards. I have excellent communication and interpersonal skills. I am passionate about the hospitality industry and I am always willing to learn. I am perfectionist and pay attention to details. I consider myself to be a sociable yet driven person, enjoying a friendly and professional, work environment where everyone works together to achieve a common goal.

  • Iasi, Bucuresti, Cluj Napoca
  • Full time
  • Domeniile urmariteServicii Turism
  • Disponibilitate deplasare in interes de serviciuPana la 100% din program
  • Disponibilitate relocareIn tara si in strainatate

Experienta

  • aprilie 2014 - noiembrie 2014

    Receptionist, IHG LONDON, UK

    • Iași, România
    • Full time
    • Domeniu - Servicii: Hoteluri,Turism

    Receiving clients, identifying needs and providing necessary information ; registration, scheduling and distribution of customers, verification documents submitted by clients and fill in the computerized registers of  customers, welcome guests, whether on the phone or in the hotel, and ensure that the check-in and check-out operations are performed to the highest standards ; to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience, to build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service, to undertake general reception duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area, to administer all routes of reservations to ensure that room bookings are made and recorded accurately ; to ensure that all reservations and cancellations are processed efficiently, to keep up to date with room prices and special offers to provide accurate information to guests, to report any maintenance, breakage or cleanliness problems to the relevant manager, to administer the general petty cash system and float in an accurate manner ; to maximise hotel revenue by taking every opportunity to up-sell products and hotel services whenever possible ;
    
    LONDON, UK

  • decembrie 2013 - martie 2014

    receptionist, Euro hotels group,LONDON, UK

    • Iași, România
    • Full time
    • Domeniu - Servicii: Hoteluri,Turism

    Receiving clients, identifying needs and providing necessary information. Registration, scheduling and distribution of customers, verification documents submitted by clients and fill in the computerized registers of  customers, dealing with bookings by phone, e-mail, letter, fax or face-to-face; Assist in keeping the hotel reception area clean and tidy, at all times, deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail, administer all reservations, cancellations and no-shows, in line with company policy, keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities, conduct regular security checks throughout the day and report any security issues to line manager, report any maintenance issues immediately to line manager, provide reports, as required, for housekeepers and management; to deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately;
    London, uk

  • februarie 2013 - martie 2013

    Voluntariat - receptioner, Hotel Unirea Iasi

    • Filiași, România
    • Full time
    • Domeniu - Servicii: Hoteluri,Turism

    FRONT DESK - receptioner
    	Primirea clientilor,  identificarea cerintelor si oferirea informatiilor  necesare. Înregistrarea, programarea si repartizarea clientilor, Verificarea documentelor prezentate de catre clienti si completarea  registrelor de evidenta computerizata a clientilor, s.a.

  • decembrie 2012 - ianuarie 2013

    realizator suport audio ghiduri turististice, SPES CONSULTING SRL

    • Filiași, România
    • Full time
    • Domeniu - Servicii: Turism

    Realizator suport audio pentru informare turistica

  • iunie 2012 - septembrie 2012

    Receptionist/agent rezervari, Hotel Rome - MT.OLYMPUS WATER AND THEME Park - 1881 Wisconsin Dells Parkway, Wisconsin Dells – Wisconsin, 53965, SUA

    • Iași, România
    • Full time
    • Domeniu - Servicii: Turism

    Receiving clients, identifying needs and providing necessary information. Registration, scheduling and distribution of customers, verification documents submitted by clients and fill in the computerized registers of customers ; to ensure that guests receive high quality service, to manage a till; Processes reservations by mail and telephone, Knowing the type of rooms available as well as their location and layout ; Knowing the selling status, rates, and benefits of all packages plans, creates and maintains reservation records by date of arrival and alphabetical listing, prepares letters of confirmation, processes cancellations and modifications, understands the hotel's policy on guaranteed reservations and no-shows, processes advance deposits on reservations ; Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees, getting information about areas of interest in order to target more clients in particular seasons ; to be aware of all front office procedures and assist with reception duties when required ;

  • noiembrie 2010 - iulie 2011

    Reflexoterapeut voluntar, S.C. CO-NAISSANCE S.R.L., Str.Grigore Ureche, Nr.2, Iași

    • Filiași, România
    • Full time
    • Domeniu - Muncitori Tehnicieni: Muncitori

    Servicii de recuperare, reflexoterapie de regenerare.

  • iunie 2010 - iulie 2010

    Reflexoterapeut și maseur, S.C.Fizio-Center S.R.L., Str.Primaverii, Nr.A1, Bârlad

    • Filiași, România
    • Full time
    • Domeniu - Muncitori Tehnicieni: Muncitori

    Asistență medicală, servicii de recuperare, fizioterapie, kinetoterapie, masaj, saună;

Educatie

  • 2011 - 2013

    Master / studii postuniversitare, Universitatea AL.I. CUZA

    • Turism si servicii
    • Iași, România
  • 2008 - 2011

    Diploma de facultate, Universitatea Alexandru Ioan Cuza, Facultatea de Economie si Administrarea Afacerilor

    • Turism si servicii
    • Iași, România

Aptitudini

  • Capacitate de a munci in echipa
  • Putere de organizare si disciplina

PROFILE 
•	Organizational spirit, good experience of project management, as during faculty involved in group projects
•	Advanced knowledge of Office package, Internet; reservation programs:  Opera, Logical, ,Folse ;
•	I am a communicative person and I easily adapt myself to any working environment
•	The ability to empathies and communicate with a diverse range of individuals
•	The ability to work under pressure
•	To build and maintain a good working relationship with colleagues and customers at all levels
•	To be adaptable
•	To be self-motivated with the ability to complete routine and non-routine tasks as needed.
•	Good attention to detail with the ability to spot errors and question information received.
•	The ability to empathies and communicate with a diverse range of individuals.
•	Basic numeric skills – being able to do basic calculations
•	The ability to work unsupervised
•	Good administrative skills and the ability to use email and booking systems
•	Good team working skills.

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Incepator
Romana
Nativ

Pre-interviu

Cum ti-ai descrie personalitatea?

O fire calda, deschisa, calma.

Care sunt telurile tale in viata?

Sa pot sa ajung sa lucrez in domeniul dorit, alaturi de oameni deschisi.

Descrie jobul ideal pentru tine.

I would like to work in a good environment, with open people, willing to work in a team. Together we can satisfy customers’ requirements, to obtain a guest services associate position and utilize my experience and skills for the successful completion of each job task.

Esti mai motivat lucrand in echipa sau in mod individual?

Bouth

Ce job ti-ar place sa ai peste 5 ani?

I think I would like to work with people, tourism, and services.

Poti lucra dupa termene limita, sub presiune, etc?

yes

Care a fost ultima carte pe care ai citit-o?

India Secreta

65%
  • Last update: 4 iul.
  • Reference number: 38501

Career goals


                            

  • Iasi, Bucuresti, Cluj Napoca
  • Full time
  • Wanted work domainsServices Tourism
  • Availability for work related travelUp to 100% of the schedule
  • Willing to relocateIn the country and abroad

Experience

  • April 2014 - November 2014

    receptionist, IHG HOTELS

    • Iași, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Receiving clients, identifying needs and providing necessary information. Registration, scheduling and distribution of customers, verification documents submitted by clients and fill in the computerized registers of  customers and so on.

  • December 2013 - March 2014

    receptionist, EURO HOTELS GRUP

    • Iași, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Ibis Styles London Croydon 587- 589 Torthon Heath , CR7 6AY
    Receiving clients, identifying needs and providing necessary information. Registration, scheduling and distribution of customers, verification documents submitted by clients and fill in the computerized registers of  customers and so on.

  • June 2012 - September 2012

    receptionist, Rome - MT.OLYMPUS WATER AND THEME Park - 1881 Wisconsin Dells Parkway, SUA

    • Iași, Romania
    • Full time
    • Work domain - Services: Tourism

    Receiving clients, identifying needs and providing necessary information. Registration, scheduling and distribution of customers, verification documents submitted by clients and fill in the computerized registers of customers and so on.

Skills

  • Communication skills
  • Ability to work in team
  • Organization skills

Foreign languages

English
Advanced
French
Intermediate
Italian
Beginner
Romanian
Native