39855

IT Client Technical Support Sr. Associate at Dell International Services

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 03.10.2012
  • Numar referinta: 39855

Limbi straine

Engleza
Avansat
Italiana
Mediu
Spaniola
Avansat
Portugheza
Avansat
Romana
Nativ
80%
  • Last update: 03.10.2012
  • Reference number: 39855

Experience

  • May 2011 - Present

    IT Client Technical Support Sr. Associate, Dell International Services

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    To solve or dispatch cases trough OPAS and DOSD, WWTS and NCR Applications. To solve cases by webmail and phone, Webir, Opas, e-mail and phone in English, Spanish and Portuguese.
    To resolve problems like installe the VPN and errors with the VPN account, to map T:Drivers and allow permissions to the users SAP, Siebel, Portfolio Plus applications and Active Directory account, to configure the Fax, install and uninstall printers abroad and also to configure the printers ( network printer and SAP printer ), install Microsoft Office package or repair the Microsoft Office package, to resolve issues about SAP, Siebel, Portfolio Plus, AD, IPhone 4, Blackberry, Hyperion, printers, desk phones, faxes, Outlook, Micorsoft Office, Office Communicator, VPN and network connections ( internet through wire, wireless or 3G card ) or to escalate cases and tickets to local teams abroad and maintain a solid relationship with the team members from second level in order to obtain more experience and gain more quickly and efficient methods and strategies.
    I also guide the user's in order to identify and resolve the problem.
    To establish the weekly schedule for the entire team, to improve the project by implementing lean procedures in order to gain time and efficiency, to participate at monthly meetings and to subscribes to the company's trainings.
    To act as Communications officer for IT services in Romania.

  • February 2009 - May 2011

    Analyst Customer Order Services, Wipro Technologies

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    Orders for medical equipments for Carestream Health ( ex. Kodak )
    Providing financial services for an external client using Spanish and portuguese languages.
    Creating orders in SAP, reviewing the list of incomplete orders, checking and displaying billing documents, checking the delivery and the invoice of the orders, solving orders (order processing: Credit Memo, Debit Memo, Returns, Change orders, Billing, Cash applications) trough SAP.
    Solving issues regarding orders by e-mail (using Lotus Notes and Outlook) and by phone in English and Spanish. Using Salesforce tool for processing orders for medical equipment and using SAP software for billing orders.
    Maintain a solid relationship with the Spanish team at Logistics Department, Credit Department, Sales Department and Finance Department.
    Participate in monthly team meetings and trainings.Acquired knowledge related to corporate communication and interaction.
    Experience in control procedures for both cost and planning.
    Experienced in Order Management activity.
    I become skilled in working with: the open sales orders and the blocked sales orders, the stock of the materials of the orders,the sales documents blocked for billings, the list of incomplete orders, the billing documents, the delivery and the invoice of the orders, the procedure for displaying materials and information about the client when needed.
    Able to create any kind of order in SAP.
    Reached the yearly target and succeed in the company expectations.
    Ability to initiate and promote disciplines and impose procedures in Order Management.
    Organizer abilities, managed several team activities and team outings, and this had a huge impact in the relations between the members of the teams, these team activities lead to team bounding, decrease in attrition and the business was developed in a positive way.
    Creativity: Part of the Fun at work team.
    Solution oriented person and team-player.
    Good with planning work against deadlines and under pressure.
    Obtained almost every month best scores in the team.

  • November 2007 - November 2008

    Turism Agent, Uvet Viaggi Turismo and American Express

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    Making Fly tickets and reservation tickets for hotels and cars. The hotel and car bookings were made through phone, AHH, e-mails, AS 400 and GDS programs
    Providing financial services for an external client using Italian, English, Spanish and Portuguese language, according to the customers who contact us
    Troubleshooting on fly, hotel or car ticket reservation, by phone and email for the clients (using AS400, Galileo and Outlook) in Italian, English, Spanish and Portuguese languages;
    Participate in monthly team meetings and trainings.
    Able to create any type of order in AS400 and Galileo and able to obtain any information on reservations and customers.
    Acquired knowledge related to corporate communication and interaction.
    Experience in control procedures for both cost and planning.
    Obtained almost every month best scores in the team.

Education

  • 2007 - 2011

    Bachelor's degree, National School of Political and Administrative Studies University (Political Science)

    • București, Romania

Foreign languages

English
Advanced
Italian
Intermediate
Spanish
Advanced
Portuguese
Advanced
Romanian
Native