Supervise all Outsourcing company needs around the Data Technical support and Fault issues and help the Outsourcing team to achieve all the qualitative and quantitative targets. Since October 2012 I supervise all Outsourcing company needs around the Romtelecom products and help the Outsourcing team to achieve all the qualitative and quantitative targets.
Giving information and support for residential customers regarding the products and services provided by Vodafone Romania for subscribers and prepaid users. The support is given through call interactions and text messages. I was offering support in Romanian but also in English for foreign citizens.
Topology of OMC Brasov Station GSM and 3G equipment Equipment for transmission (SDH and PDH) Operation and management of network