41141

Shift Foreman (Team Leader) xDSL Helpdesk & Call Centers at SC. ROMTELECOM SA

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 04.09.2012
  • Numar referinta: 41141

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Germana
Incepator
Romana
Nativ
80%
  • Last update: 04.09.2012
  • Reference number: 41141

Experience

  • October 2009 - Present

    Shift Foreman (Team Leader) xDSL Helpdesk & Call Centers, SC. ROMTELECOM SA

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    Supervise all Outsourcing company needs around the Data Technical support and Fault
    issues and help the Outsourcing team to achieve all the qualitative and quantitative targets. Since October 2012 I supervise all Outsourcing company needs around the Romtelecom products and help the Outsourcing team to achieve all the qualitative and quantitative targets.    
    
    

  • March 2008 - July 2009

    Customer Service Representative, Professional Services Agency – Vodafone RO

    • Brașov, Romania
    • Full time
    • Work domain - Sales: Customer service

    Giving information and support for residential customers regarding the products and services provided by Vodafone Romania for subscribers and prepaid users. The support is given through call interactions and text messages. I was offering support in Romanian but also in English for foreign citizens.

  • July 2008 - August 2008

    Internship at Vodafone OMC Brasov, Vodafone RO

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    Topology of OMC Brasov Station
    GSM and 3G equipment
    Equipment for transmission (SDH and PDH)
    Operation and management of network
    

Education

  • 2010 - 2012

    Master's degree, Faculty of Economics and Business Administration - MBA Degree Program, Transilvania University

    • Brașov, Romania
  • 2006 - 2010

    Bachelor's degree, Electrical Engineering and Computer Science Faculty, Telecommunication Side, Transilvania University

    • Brașov, Romania
  • 2006 - 2009

    Bachelor's degree, Psycho – Pedagogy Module, Faculty of Psychology and Educational Sciences, part of Transilvania University

    • Brașov, Romania
  • 2002 - 2006

    Highschool, “Dr. Ioan Mesota” National College

    • Brașov, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
German
Beginner
Romanian
Native