Ensuring the functionality of the Open Scape Voice systems of the customers within normal parameters. Investigation of errors that occur in the system and providing a solution and a root cause analysis to the customers. Helping in planning and executing upgrades on the system.
Giving information and support through call interactions. Offering information about voice services for prepaid and postpaid customers. Main activities are retention, billing information or product activation.
Installing data distribution equipment and intervene at clients who notified a problem related to the internet service provided by Romtelecom.
Implementing a professional network between the University’s campuses
Testing the functions and detecting errors for different Telecommunications equipment