43298

CUSTOMER SERVICE SUPPORT SPECIALIST - CONTRACT at GEBOC, part of HEWLETT-PACKARD GROUP

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 20.08.2012
  • Numar referinta: 43298

Limbi straine

Engleza
Avansat
Franceza
Incepator
Italiana
Avansat
Spaniola
Incepator
Romana
Nativ
75%
  • Last update: 20.08.2012
  • Reference number: 43298

Experience

  • June 2009 - Present

    CUSTOMER SERVICE SUPPORT SPECIALIST - CONTRACT, GEBOC, part of HEWLETT-PACKARD GROUP

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    To check and ensure the functionality of all aspects related to the orders /
    revenues / process as well as the conformity with the standard SAB 101.
    To assume all front office responsibilities and coordinating the activities
    along the process that involves internal and external partners.
    To ensure the connection between the sales department, the business unit,
    the department of distribution and the customer. Proactive communication
    with the customer .
    To assume all administrative responsibilities to ensure that all contracts are
    correctly done in conformity with audit requests and standards both
    commercial and legal.
    First point of contact for the C&C departments, financial department,
    distribution department, business unit within the organization.
    To offer training and online support for the tool that some customer

  • February 2009 - June 2009

    SUPPORT TECHNICIAN - SIEMENS IT, S.C. WALTER SERVICES S.R.L

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Technical background: Installing Siemens products and applications,
    configure products, eliminate errors and incompatibilities and configure
    devices to function in a network. Project function: Provide end-users with
    solutions to hardware/ software errors and failures; Assist customers in
    correctly installing/ uninstalling devices/ applications; Perform step-by-step
    troubleshooting procedures; Provide customers with qualified answers and
    explanations to all the questions related to product use, configuration, and
    technical specifications.

  • September 2007 - January 2009

    SUPPORT TECHNICIAN - CANON IT, TECHTEAM Global SRL

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Installing Canon products and applications, configure products, eliminate
    errors and incompatibilities and configure devices to function in a network.
    Project function:
    Provide end-users with solutions to hardware/ software errors and failures;
    Assist customers in correctly installing/ uninstalling devices/ applications;
    Provide customers with qualified answers and explanations to all the
    questions related to product use, configuration, and technical
    specifications.

  • April 2007 - June 2007

    PUBLIC AND COMMERCIAL ASSISTANCE, S.C. EASY CALL S.R.L.

    • București, Romania
    • Full time
    • Work domain - Services: MLM

    TELEMARKETING OPERATOR - ITALIAN LANGUAGE
    Project function: Ist level telemarketing operator, fixing appointments.

  • September 2006 - April 2007

    TELEMARKETING OPERATOR, XL WORLD ROMANIA

    • București, Romania
    • Full time
    • Work domain - Services: MLM

    Project function: Ist level telemarketing operator, fixing appointments

  • October 2002 - October 2005

    INTERVIEW OPERATOR, Gallup Bucuresti

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    Field interview operator

Education

  • 2008 - 2010

    Bachelor's degree, “Dimitrie Cantemir” University of Bucharest

    • București, Romania
  • 2001 - 2005

    Bachelor's degree, University of Bacau

    • Bacău, Romania

Foreign languages

English
Advanced
French
Beginner
Italian
Advanced
Spanish
Beginner
Romanian
Native