43347

Shop Manager at Classic International Cruises

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 18.01.2014
  • Numar referinta: 43347

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Spaniola
Mediu
Portugheza
Incepator
Romana
Nativ
80%
  • Last update: 18.01.2014
  • Reference number: 43347

Experience

  • December 2008 - Present

    Shop Manager, Classic International Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

     Organizing and presenting seminars and product presentations for more than 200 persons(seminars for watches, perfumes, jewelleries, fashion shows, other );
     Strategic organization (opening hours, promotions);
     Setting up advertising displays, table sales and daily promotions;
     Approaching customers and determines customer's needs. Serves as quickly and efficiently as possible;
     Work in multinational environment;
     Be outgoing & project a friendly & open demeanor at all times; 
     Ensure consistent productivity and quality of customer service;
     Setting up of the goods according to the instructions of the company, window trimming;
     Ensure that staff are motivated & are meeting company requirements & shop hours are kept;
     Dealing with customer complaints
     Management of financial flows, inventories
    

  • May 2013 - November 2013

    FRONT DESK OFFICER, Global Cruise International/ Cruise and Marytime Voyages

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    	Greet, register, and assign rooms to guests;
    	Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction;
    	 Acts as a link between operational departments, being responsible for proper and timely communication;
    	Working in multinational environment / international standards
    	Verify customers' credit, and establish how the customer will pay for the accommodation;
    	Assures that guest is assigned type of room requested and the correct rate is charged;
    	Settles bill accurately through credit card or cash transaction;
    	 Contact housekeeping or maintenance staff when guests report problems;
    	Perform bookkeeping activities, such as balancing accounts and conducting nightly audits;
    	Record guest comments or complaints, referring customers to managers as necessary;
    	Review accounts and charges with guests during the check out process;
    	Transmit and receive messages, e-mails, using telephones or e-mail;
    	 Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment/ excursions;
    	 Date-stamp, sort, and rack incoming mail and messages;
    	 Provides accurate sources of lead flow documentation and distribution;
    	 Performs other duties or special projects as assigned;
    

Education

  • 2000 - 2004

    Bachelor's degree, University PETRE ANDREI, Iasi

    • Filiași, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Spanish
Intermediate
Portuguese
Beginner
Romanian
Native