44068

Team leader la Totalstay Group

  • România, Cluj Napoca
  • România, Cluj Napoca
  • Romania, Cluj Napoca
  • Romania, Cluj Napoca
Deblocheaza date contact
Traduceri ale CV-ului
75%
  • Ultima actualizare: 25.09.2012
  • Numar referinta: 44068

Experienta

  • martie 2010 - septembrie 2012

    Team leader, Totalstay Group

    • Cluj Napoca, România
    • Full time
    • Domeniu - Vanzari: Serviciu clienti

    Providing leadership, direction and inspiration to your team by striving for excellence and leading by example;
    Maintaining and enhancing good business relationships with agents, consumers and suppliers;
    Maintaining and enhancing good working relationships with Territory Managers and Sales Managers relevant to your team;
    Maintaining a commitment to achieving the highest levels of customer service at all times;
    Providing assistance as requested to the Call Centre Manager and / or Operations Director.
    Ensuring all incoming calls for your territory are answered as quickly as possible
    Ensuring all tasks are allocated fairly and evenly to your team
    Ensuring all calls and emails that you have dealt with are seen through to conclusion
    Ensuring all tasks are dealt with according to procedure, including but not exclusive to declined cards, awaiting acknowledgements, kick outs, supplier queries
    Ensuring all open bookings have a flag assigned to them in the system
    Ensuring all potential losses on bookings are authorised by the call centre manager before any offer is made to the client
    Minimizing any potential losses
    Monitoring random calls to improve quality minimize errors and track operative performance.
    Any other reasonable requests from the Call Centre Manager
    

Educatie

  • 2006 - 2009

    Diploma de facultate, Petru Maior

    • Târgu Mureș, România
  • 2006 - 2009

    Diploma de facultate, Petru Maior

    • Târgu Mureș, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Spaniola
Mediu
Romana
Nativ
25%
  • Last update: 25.09.2012
  • Reference number: 44068

Skills

Driving license
  • B

Foreign languages

English
Advanced
Spanish
Intermediate
Romanian
Native