4484

Analist servicii clienti la ROMEXPO S.A.

Customer Services Analyst at S.C. Romexpo S.A., Bucharest

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
80%
  • Ultima actualizare: 20.12.2011
  • Numar referinta: 4484

Experienta

  • mai 2010 - Prezent

    Analist servicii clienti, ROMEXPO S.A.

    • București, România
    • Full time
    • Domeniu - Vanzari: Vanzari

    -Incheiere contracte
    -Gestionarea relatiilor cu clientii
    -Ofertarea serviciilor puse la dispozitie de ROMEXPO
    -Derularea pe toata perioada,de la contactare pana la incasare, a targurilor alocate;
    -Intalniri cu potentiali clienti
    -Gestionarea portofoliului de clienti si atragere ne noi colaboratori
    -Planificarea si implementarea strategiilor de vanzari
    

  • octombrie 2009 - mai 2010

    Operator Telesales, ROMTELECOM S.A.

    • București, România
    • Full time
    • Domeniu - It Telecom: Telecomunicatii

    •Promovarea si vanzarea atat proactiv cat si reactiv serviciile de telecomunicatii, la fiecare convorbire cu clientul, conform obiectivelor comunicate de sefii ierarhici superiori
    •Urmarirea stadiul cererilor inregistrate si contactarea clientul, atunci cand e cazul, pentru a-i oferi informatiile necesare pentru semnarea contractului
    •Identificarea nevoilor clientilor potentiali, subliniaza beneficiile produselor si serviciilor promovate.
    •Identificarea corecta si gasirea celor mai bune solutii pentru client si companie, ofera raspunsuri profesioniste, se implica activ in rezolvarea problemelor semnalate de clienti
    

  • noiembrie 2008 - februarie 2009

    Business Account Manager, Sc.NetromComunicatii S.R.L

    • București, România
    • Full time
    • Domeniu - Vanzari: Vanzari

    Realizarea targetului lunar de vanzari stabilit, numarul de contracte noi este de minim 4 contracte noi/luna;
    Raportare activitatii zilnice;
    Raportarea saptamanala a activitatii catre Directorul General
    După fiecare întâlnire dintre client şi Account Manager, acesta din urmă întocmeşte un raport scris al întâlnirii, pe care îl prezintă clientului pentru confirmare.

  • noiembrie 2007 - aprilie 2008

    Relatii cu clientii ; achizitii, S.C. BADS S.R.L. Brasov

    • București, România
    • Full time
    • Domeniu - Office jobs: Administrativ

    gestionarea cererilor de oferta primite,
     - analiza de pret pentru produsele comercializate,
     - largirea ariei de potentiali clienti si cautarea celui mai bun pret de pe piata;
     - achizitie pe partea de licitatii on-line
    

  • ianuarie 2006 - noiembrie 2007

    Operator relatii cu clientii, Vodafone S.A. Brasov

    • București, România
    • Full time
    • Domeniu - Vanzari: Serviciu clienti

    preluarea apelurilor de la clientii prepaid si postpaid
    - consilierea clientilor
    - efectuarea modificarilor pe numerele de telefon
    - gestionarea plangerilor
    - colaborarea cu colegi din alte departamente
       - am incheiat contracte avantajoase cu anumite firme din Brasov si am raspuns cu prompitudine
         oricaror probleme aparute pe partea de "customer care"
    

Educatie

  • 2004 - 2009

    Diploma de facultate, Universitatea "Transilvania" - Facultatea de Inginerie Electrica si stiinta Calculatoarelor (lb. engleza)

    • Brașov, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Incepator
Germana
Incepator
Romana
Nativ
80%
  • Last update: 20.12.2011
  • Reference number: 4484

Experience

  • May 2010 - Present

    Customer Services Analyst, S.C. Romexpo S.A., Bucharest

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    •	responsible for signing contracts with clients;
    •	contact by phone, in writing and by e-mail, as appropriate, customers in the tendering space, stand construction, advertising, tourism services, handling services and all other services provided by Romexpo;
    •	responsible for the schedule of meetings with clients and prepare documentation prior meetings;
    •	contact representatives / agents on foreign assign project to increase sales;
    •	working directly with CCIJ to attract companies;
    •	calculates fees for their work to CCIJ and sends the project manager for approval;
    •	 proposing locations for the client;
    •	 send the locations to the customer by email;
    •	 negotiate and try to convince the client to accept the proposed location, if any;
    •	 responsible for selling all services provided by Romexpo procedures established;
    •	 responsible for preparing orders, sales documents and invoices for services sold;
    •	 follows and is responsible for collections of amounts due from customers for services billed;
    •	responsible for informing the customer of any conditioning on participation in events (call for discounts, a site offering free services on carrying out related events, etc.);
    •	 achieved sales reports on demand, daily, weekly, monthly, quarterly and annually;
    •	 responsible for the tasks received by the head of any superior;
    •	 actively participate in planning and implementing sales strategy;
    •	 responsible for tracking and completion of contracts;
    •	 provide and request all information necessary for the proper anticipation of the event (exhibition, fair, etc.) and individual achievement of established performance indicators;
    •	 centralizes service orders and distribute them to those in charge of communication system in society;
    •	 maintain relationships with internal and external service providers to solve operational demands of the exhibitors.

  • October 2009 - May 2010

    TELESALES CONSULTANT , ROMTELECOM S.A., Brasov

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    •	To provide saving plan and telecommunication solutions to customer.
    •	Contacting prospective new customers by telephone and selling the company’s products and services. 
    •	Working towards sales targets and achieving successful sales results. 
    •	Proactively seeking new sales leads and following up 
    •	Up selling and cross selling from the company’s range.
    •	To build relationships and communicate well with customers over the telephone.

  • November 2008 - March 2009

    BUSINESS ACCOUNT MANAGER , SC Netrom Comunicatii SRL , Brasov (Vodafone partner)

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    •	Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.
    •	Plan and manage personal business portfolio/territory/business according to an agreed market development strategy
    •	Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.
    •	Record, analyse, report and administer according to systems and requirements.
    •	Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

  • November 2007 - May 2008

    CUSTOMER RELATIONS ; ACQUIZITIONS , S.C. Baza de Aprovizionare si Desfacere Speciala S.R.L. Brasov

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    •	My role was to maintain relations with actual clients;
    •	To help in acquiring new potential clients;
    •	To search the market for the cheapest price for the products we needed;
    •	Executing plans to optimize and expand existing acquisition channels (inbound, outbound, and customer communications);
    •	Identifying and sizing potential new opportunities and optimal product fit;
    •	Developing the supporting business case and obtaining alignment from leadership 

  • January 2006 - November 2007

    CUSTOMER SERVICE REPRESENTATIVE , Vodafone SA, Brasov

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    •	Answer phones and respond to customer requests.
    •	Sell product and place customer orders in computer system
    •	Provide customers with product and service information
    •	Upsell products and services
    •	Transfer customer calls to appropriate staff.
    •	Identify, research, and resolve customer issues using the computer system
    •	Follow-up on customer inquires not immediately resolved
    •	Complete call logs and reports.
    •	Research billing issues.

Education

  • 2004 - 2009

    Bachelor's degree, “Transilvania” University – Electrical Engineering and Computers

    • Brașov, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Italian
Beginner
German
Beginner
Romanian
Native