• Check-in Agent and Boarding-Ground Staff at Emirates Airlines

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Afiseaza date contact
Traduceri ale CV-ului
  • Ultima actualizare: 17.05.2011
  • Numar referinta: 4844


Permis de conducere
  • B

Limbi straine

  • Last update: 17.05.2011
  • Reference number: 4844


  • April 2011 - Present

    • Check-in Agent and Boarding-Ground Staff, Emirates Airlines

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    check passengers on to flights and ferries
    -assist passengers to use self-check systems
    -check in and direct vehicles on to ferries
    -check passengers' passports and hand out customs documents
    -check international passengers are allowed to enter the countries they are travelling through
    -check customers' baggage complies with dangerous goods restrictions
    -weigh baggage and collect payment for overweight items
    -print and attach baggage tags
    -give passengers their boarding passes and any other information they require
    -organize for passengers' seats to be changed or special meals to be provided
    -find out if there are any passengers on incoming aircraft who have special requirements, such as unaccompanied minors, and look after them when the flight lands
    -meet aircraft and make sure all passengers disembark
    --prepare flights for departure by liaising with flight attendants, caterers and cleaners
    -check boarding passes
    -provide customer support during flight and sailing disruptions
    -trace lost baggage
    -work in airline customer club rooms.

  • November 2007 - April 2011

    • Customer Care Executive(Leasing Specialist), Porsche Leasing IFN

    • București, Romania
    • Full time
    • Work domain - Finance: Finance / Accounting

    -Project monitoring and coordination;
    -Negotiate commercial agreements with our tenants;
    -Maintains market knowledge and awareness;
    -Contributes to achievement of target objectives set by the company's Management
    -Treating with professionalism and promptitude the client needs and maintaining the intern connection with the dealers from the country. 
    -Able to provide the complete leasing advisory services 
    -Resolving complaints, answer with professionalism to the clients and always find the key to their needs.

  • May 2007 - November 2007

    Reservation Agent, Howard Johnson Grand Plaza, Bucharest

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    -	Responsibilities: Same as Intercontinental Hotel

  • June 2006 - May 2007

    Reservation Agent, Intercontinental Hotel, Bucharest

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Responsibilities: record and process all reservations inquiries made by phone, fax or email efficiently and accurately and converted to sale where possible to meet hotel targets. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Intercontinental Hotel Group and the brand ethos.
    Key Relationships: Liaise with key departments, in particular Front Office and Finance.
    -Sell the Intercontinental products and services using up-selling and suggestive selling techniques; 
    -Promote the Hotel’s (and IHG generally) products and services; maintain a high level of product and service knowledge about all IHG Hotels in your region;
    -Develop and maintain a regular pattern of sales calls; prepare and execute action plans witch increase reservation sales and associated business; 
    -Accept wait list reservations; process amendments to reservations such as extensions, early departures, etc.; manage “no show” reservations by investigation and recording of same;
    -Record special billing arrangements for groups and conventions; liaise with Front Office Manager for all reservations requiring credit approval; maintain knowledge of special rates/offers/promotions;
    -Monitor reservation levels and inform Managers of current and future occupancy rates; prepare reports as requested (eg.to travel agents, business houses, etc.); prepare reservations sales reports;
    -Actively participate in training and development programs and maximize opportunities for self-development; demonstrate service attributes in accordance with industry expectations and company standards including:
    -Being attentive to the Guests, accurately and promptly fulfilling Guests request, anticipating Guests needs; taking appropriate action to resolve guest complaints;
    -Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers; perform tasks as directed by the Manager in pursuit of the achievement of business goals.  

  • April 2004 - April 2005

    Travel Agent, “Day& Night” Travel Agency

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Responsibilities: making reservations by phone, internet (Outlook);
    -fill in vouchers, receipts, bills, medical insurance; 
    -present our clients the agency’s offer;
    -to offer correct information regarding company’s products and services;
    -to promote our products and services;
    -offering assistance and counseling to the clients;


  • 2001 - 2005

    Bachelor's degree, University of Bucharest

    • București, Romania
  • 1997 - 2001

    Highschool, “Panait Cerna”High School

    • Brăila, Romania


Driving license
  • B

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