489

IT Specialist, Help desck agent at IBM

  • România, Roman
  • România, Roman
  • Romania, Roman
  • Romania, Roman
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 17.04.2011
  • Numar referinta: 489

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Incepator
Romana
Nativ
55%
  • Last update: 17.04.2011
  • Reference number: 489

Experience

  • September 2008 - September 2010

    IT Specialist, Help desck agent, IBM

    • Roman, Romania
    • Full time
    • Work domain - Sales: IT

    Managing calls with the customers
    Processing of the customers issues to different revolvers groups
    Updating all the time via e-mail or call the user with the status of the ticket and the resolver group with the user chases.
    Preparing claiming reports at the end of each week
    Supervising & score the profesionalism and quality offered by the agents to the customer. 
    Escalate issues which cannot be resolved by the team
    

Foreign languages

English
Advanced
French
Intermediate
Italian
Beginner
Romanian
Native