49505

Customer Care Service at WEBHELP Romania

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 29.10.2012
  • Numar referinta: 49505

Limbi straine

Engleza
Avansat
Franceza
Mediu
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 29.10.2012
  • Reference number: 49505

Experience

  • April 2012 - November 2012

    Customer Care Service, WEBHELP Romania

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

     Database management and back office production 
    activities within the international luxury chain of  Louvre Hotels, English-French project
      Providing Back Office support
      Administration and updating the data base   
      Receiving and confronting demands through Opera Programme
      ORS Hotel Construction
      Complaints management 
      Creating and management of  user names and logs with Micros Programme
      Rate Loading using the Global Distribution Systems – Worldspan, Amadeus and Galileo
     Taking phone calls for client information updates – in english – operating with client data base
    
    

  • May 2011 - March 2012

    Commercial Assistant, S.C Frey Wille Bucharest S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

      Presenting, promoting and selling the pieces of 
    jewelry within the company’s standards and commercial politics
      Maintaining a professional relationship with 
    customers and a comfortable and friendly atmosphere during the selling sessions
      Handling  the sums of money and reporting them 
    in the daily papers 
      Meeting with the protection measurements when 
    handling the goods, in the store as well when shipping them or receiving them from outside the store
      Preparing the daily reports and monthly papers
    

  • October 2009 - February 2011

    Human Resources Reviewer, Sc Eden Consulting Srl

    • București, Romania
    • Full time
    • Work domain - Office jobs: Human Resources / Psychology

      Monthly check in all medical research centers of Synevo
      Examination of knowledge storaged by the reception and the medical personnel during the training courses, regarding the client-staff relationship
      Maintaining the high quality of services through wise usage of communication and relationship notions
      Providing feedback to the communication trainer, solving conflicts between the personnel, improving the verbal and  non verbal language 
      Preparing the communication courses with material support, assisting the trainer during courses.
    

Education

  • 2009 - 2012

    Bachelor's degree, Universitatea Titu Maiorescu

    • București, Romania

Foreign languages

English
Advanced
French
Intermediate
Spanish
Beginner
Romanian
Native