49812

Bid Manager la IBM Romania SRL

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
65%
  • Ultima actualizare: 26.10.2015
  • Numar referinta: 49812

Experienta

  • aprilie 2013 - Prezent

    Bid Manager, IBM Romania SRL

    • București, România
    • Full time
    • Domeniu - Office jobs: Helpdesk / Suport client

    The Bid Manager (BM) supports IBM Software Group sales organization in the development of customized and standard contracts and proposals. 
    
    This requires cooperative collaboration with the sales team and other supporting departments (Procurement, Pricing, Legal, Customer Fulfillment), with the objective to provide completed contractual documents in a timely and accurate manner. 
    The role includes a considerable emphasis on the sales process and project management for the duration of the bid. It also requires skills in proposal development, liaison and communication across many IBM functions, a strong understanding of IBM business rules and processes to ensure compliance, teaming and business acumen to mitigate risks. 
    Bid Managers bring structure and consistency to what could otherwise be an overwhelming and challenging activity. The Bid Manager provides assistance in meeting milestones through the sales process and reduces the need for re-work
    towards the end of a sales cycle, resulting in a more effective use of IBM’s resources.
    
    Main scope: Engage in sales opportunities to deliver proposals, contracts, and pricing approvals in assistance to Sellers/ Business Partners and understand client requirements and ensure proposal documentation is fully compliant with client specifications and requirements. Ensure links and synchronization between departments/Lines of Business;
    Identifies bottlenecks and gaps and escalates to Owners.
    
    Accomplishments:
    -	Successful solutions identification and deployment with consistent gains for customers in various industries
    -	Over 50% customer deals won from total bids I was part of
    -	Project Management Orientation trained

Aptitudini

Permis de conducere
  • B
  • Capacitate de a munci in echipa
  • Putere de organizare si disciplina

Limbi straine

Engleza
Avansat
Franceza
Mediu
Germana
Incepator
Romana
Nativ
90%
  • Last update: 26.10.2015
  • Reference number: 49812

Experience

  • April 2013 - Present

    Bid Manager, IBM Romania

    • București, Romania
    • Full time
    • Work domain - Office jobs: Helpdesk / Customer Support

    The Bid Manager (BM) supports IBM Software Group sales organization in the development of customized and standard contracts and proposals. 
    
    This requires cooperative collaboration with the sales team and other supporting departments (Procurement, Pricing, Legal, Customer Fulfillment), with the objective to provide completed contractual documents in a timely and accurate manner. 
    The role includes a considerable emphasis on the sales process and project management for the duration of the bid. It also requires skills in proposal development, liaison and communication across many IBM functions, a strong understanding of IBM business rules and processes to ensure compliance, teaming and business acumen to mitigate risks. 
    Bid Managers bring structure and consistency to what could otherwise be an overwhelming and challenging activity. The Bid Manager provides assistance in meeting milestones through the sales process and reduces the need for re-work
    towards the end of a sales cycle, resulting in a more effective use of IBM’s resources.
    
    Main scope: Engage in sales opportunities to deliver proposals, contracts, and pricing approvals in assistance to Sellers/ Business Partners and understand client requirements and ensure proposal documentation is fully compliant with client specifications and requirements. Ensure links and synchronization between departments/Lines of Business;
    Identifies bottlenecks and gaps and escalates to Owners.
    
    Accomplishments:
    -	Successful solutions identification and deployment with consistent gains for customers in various industries
    -	Over 50% customer deals won from total bids I was part of
    -	Project Management Orientation trained

  • April 2011 - October 2012

    Supervisor, Hewlett-Packard

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    Manage team of 15 people + representing UK&I region in forums with responsibilities to decide and propose continuous improvements for a total no. of 85 employees.
    
    Main scope: ensure e2e business operational support for over 1500 active customers (SMB, enterprise, corporate) in UK&I (ordering full HP product portfolio - IPG, PSG and ESSN products) from the moment of the offer up to the point where invoice is fully paid.
    
    Accomplishments:
    	-27% SLA improvement in Order to Cash operational cycle for the region through process simplification and streamlining and reorganizing the team to have one-to-one mapping with the Sales Districts focus. 
    	-best in EMEA customer satisfaction survey results (measured on monthly basis): in January 2010 UK&I team had 32% totally satisfied customers and 34% totally dissatisfied customers (last place in EMEA comparing to all other sub-regions) vs. current results achieved of 56% totally satisfied customers and 7% totally dissatisfied customers (best result in EMEA).
    	-internal stakeholder satisfaction level (measured quarterly) raised from 3.20 points (out of max 5 points) in January 2010 up to 4.81 points (out of max 5 points) at present.
    	-best employee satisfaction results (Voice of the Workforce annual survey) in the EMEA organization: 90.5% favourable results (the average of the EMEA organization was 69% favourable results)
    	-building an on-site training team with special focus on increasing customer communication skills, business acumen skills, process management and project management skills for all Bucharest Centre employees in the organization.
    	-supporting and actively get involved in Top Talent initiative in order to maximize the potential within the top ranked employees in my team. As a result, Building emotional intelligence improvement project was implemented which brought significant improvements in diverse areas of the business (customer satisfaction increase, Front Office – Back Office efficiency gains and employee engagement increase)
    	-sponsor for one Disputed Invoices and one Logistic Incidents project (with special focus on improving Offer to Order and Order to Cash role Optimization in the EMEA organization and decreasing the number of cases. 
    	-delivering a double increase for the care pack and attach penetration rate business for UK&I from 2% to 4% by increasing marketing attributes for the operational team (customer portal marketing and increased number of customer awareness calls for the team) and by designing a process which ensured every order without care pack or attach rate part numbers would be flagged to sales reps in order to convince customers to add such part numbers on their orders at special prices and for the safety of their products.
    	-increasing internal and external platform stability by mapping customers with the same price offer to a single catalogue, thus reducing by 80% the refresh time of the database whenever updates occur (new prices or new platforms added, etc).

  • June 2009 - March 2011

    Team Leader, Hewlett-Packard

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    Manage team of 16 employees 
    
    Main scope: ensure e2e business operational support for corporate and enterprise size customers (ordering servers, storage and networking products) in EMEA from the moment of the order up to the point where invoice is fully paid.
    
    Accomplishments:
    	-successful ramp up of team activities (order placement) to Back Office in India within a 6 months period, delivering training and close overview 
    	-managed successfully process streamlining phase without business disruption as a consequence of efficient management of change.
    	-delivered savings of 74 k $ through initiating automated activity transfer to Back Office team
    	- established strong linkage with sales management and executives in view of expanding business visibility and providing value add/customized reports.
    
    

  • March 2007 - May 2009

    Customer Service Representative, Hewlett-Packard

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    Manage 4 Global customers in EMEA (Shell, General Electric, Satoil, Kone)
    
    Main scope: serving as the single interface between the customer and HP regarding any open order and/or claim and provide e2e reporting support for internal stakeholders (sales managers and sales executives) and customers in order to facilitate account business planning (pipeline management, forecast, account reviews, etc).
    Accomplishments:
    	-successful ramp up of activities within a 3 months period (from the hire date up to full ownership of activities transferred from respective customers supported).
    	-established strong linkage with sales management and executives in view of expanding business visibility and providing value add/customized reports.
    	-develop multicultural customer focus and improved myself motivation 
    

  • March 2006 - February 2007

    General Assistant Manager , KAGO KRAKO

    • București, Romania
    • Full time
    • Work domain - Finance: Consulting,Management

    Manage administrative activity and bookkeeping for a department of 10 employees and serve as assistant manager 
    
    Main scope: responsible with all financial tracking and planning for the department, deliver on boarding trainings to newcomers, organize daily activities for the management teams, act as department spokesperson for all administrative, EHS, employee welfare, corporate social responsibility and social committee forums.
    
    Accomplishments:
    
    	- contributing to building a functional department
    	-excellent feedback from management team which helped me grow further in my carrier.
    

  • March 2004 - January 2006

    Account Manager , NIVO ITC

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Contacting the leads provided by Back Office team, re-qualifying the prospect and presenting the product to him
    
    Main scope: Tailor-making the offer to the clients specific needs, negotiation, assistance in decision making process, close. Follow-up during the whole transaction: providing documentation, answering questions and concerns, handling objection; Introducing the client to the Portfolio Manager;
    	
    

Education

  • 2013 - 2015

    Master's degree, The Academy of Economic Studies, Bucharest

    • International economical relations
    • București, Romania
  • 2003 - 2008

    Bachelor's degree, Spiru Haret University

    • Roman, Romania

Skills

Driving license
  • B
  • Communication skills
  • Ability to work in team
  • Organization skills

Foreign languages

English
Advanced
French
Intermediate
German
Beginner
Romanian
Native