-Ensure high customer satisfaction levels in relation to the services provided by each customer on the owned portfolio of accounts throughout the year -Ownership of customer requests (internal & external), i.e. acknowledgement of receipt, regular communication and updates where appropriate to set expectations and confirmation on completion, proactive communication on specific portal/catalogue related events, ensure that customers are getting the appropriate portal trainings, ensure customer satisfaction in terms of quotes, queries, pro-activeness, issue solving.
Help our sales force and our channel partners with special pricing approval & tools -Provide support by means of email & telephone to the channel and sales & business units -Answer e-mails within one working day and immediately for urgent ones -Coordinating Pricing: Create, submit and update deals.
Supporting the Sales Management & Operations functions with data, analysis, and process coordination. -Checking renewal quotes for compliancy, making changes / amendments to the current documents in SAP through GBS India. -Internal auditing of HP customers software contracts upon their renewal. The process itself is named "Vendor Specific Objective Evidence" and it has been implemented by all major SW producers worldwide -Assures the check and balance function for all order, revenue and business relevant issues as well as to assure the compliance with SAP P01 -Assures check and balance function, business controls and audit compliance in order to -Assure that all documents are imaged in a timely manner.
Done economic articles, attending conferences and press releases.