51642

Customer and Sales Support Manger at HP

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 28.11.2012
  • Numar referinta: 51642

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Spaniola
Incepator
Romana
Nativ
75%
  • Last update: 28.11.2012
  • Reference number: 51642

Experience

  • June 2010 - Present

    Customer and Sales Support Manger, HP

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    -Ensure high customer satisfaction levels in relation to the services provided by each customer on the owned portfolio of accounts throughout the year
    -Ownership of customer requests (internal & external), i.e. acknowledgement of receipt, regular communication and updates where appropriate to set expectations and confirmation on completion, proactive communication on specific portal/catalogue related events, ensure that customers are getting the appropriate portal trainings, ensure customer satisfaction in terms of quotes, queries, pro-activeness, issue solving.
    

  • February 2009 - May 2010

    Sales Support, HP

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Help our sales force and our channel partners with special pricing approval & tools
    -Provide support by means of email & telephone to the channel and sales & business units
    -Answer e-mails within one working day and immediately for urgent ones
    -Coordinating Pricing: Create, submit and update deals.
    

  • January 2008 - January 2009

    Auditing, HP

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Supporting the Sales Management & Operations functions with data, analysis, and process coordination. 
    -Checking renewal quotes for compliancy, making changes / amendments to the current documents in SAP through GBS India. 
    -Internal auditing of HP customers software contracts upon their renewal. The process itself is named "Vendor Specific Objective Evidence" and it has been implemented by all major SW producers worldwide
    -Assures the check and balance function for all order, revenue and business relevant issues as well as to assure the compliance with SAP P01
    -Assures check and balance function, business controls and audit compliance in order to 
    -Assure that all documents are imaged in a timely manner.
    

  • October 2005 - May 2006

    Economic Journalist, Curierul National

    • București, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Architecture / Technical Design

    Done economic articles, attending conferences and press releases.

Education

  • 2007 - 2009

    Master's degree, Academy of Economic Studies

    • București, Romania
  • 2003 - 2007

    Bachelor's degree, Academy of Economic Studies

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Spanish
Beginner
Romanian
Native