Achieving targets by: - Gathering all relevant information for the project and the collection procedure: from the Client, Sales, Law, Press. - Training the operators (including the preparation of the client manual, training materials, skripts). - Preparing the letter templates for the whole collection cycle . - Creating and managing the procedure flow ( controlling of the letter/sms sending, of the uploading of updates/paymants). - Identifying the risk points, that can make the project unsuccessful. - Achieving that the deadlines are kept throughout the procedure. - Pregaring the reconciliations and the reports. Ensuring the quality of the work by: - Regular feed back to the operators about previous day`s and week`s performance. - Planning and approving the holiday request ensuring in the same time the necessary capacity for efficient processing of the project. Ensuring the quantity of the work by: - Giving daily feedback. - Indentifying why certain operator(s) can`t reach the target, giving them support to reach it. Ensuring the order in the work area by: - Ensuring that everybody arrives to work in time. - Monitoring the operatos work. - Monitoring the use of the breaks.
- Receiving, registering and handling requests and complaints. - Handling the inbound and outbound phone calls. - Make all efforts to contact the clients, including investigations for new contact details, and to recover debts. - Follow the daily productivity targets and deadlines. - Maintain strict confidentiality on all accounts. - Perform any other new activities in accordance with department procedures. - Assist the Collection Manager/ Team Leader to develop and improve collections strategies, collection tools, collection policy and operational procedures to maximize results.
- Preparing documents and correspondence . - Drafting faxes and correspondence and prepares them for signature; composes complex correspondence in both English and Romanian. - Acting as a screening person by taking incoming calls and transferring them. - Making the required arrangements for and organizes conferences. - Maintaing the agenda . - Establishing maintaing, processesing files, correspondence, databases, records, certificates, and/or other documents. - Providing translation and interpretation services from/into English. - Assisting other superiors, receives other responsibilities and administrative duties, as circumstances may require. Ensures that the fulfillment of such other responsibilities and duties does not prevent himself/herself from the expected performance of her/his primary responsibilities and promptly informs the Office Administrator on any conflict between such responsibilities.