DataBase&Reporting Manager at S.C. Tweencall S.R.L.

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 28.11.2012
  • Numar referinta: 51865


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  • Last update: 28.11.2012
  • Reference number: 51865


  • January 2011 - Present

    DataBase&Reporting Manager, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Maintain database results by setting and enforcing standards and controls;
    Prepares for database expansion by studying plans and requirements;
    Complex developments in terms of operational department objective analyses;
    Responsible for the overall integrity of the countries head office reporting process and
    accuracy of the financial numbers reflected in the various head office reports prepared by
    the team;
    Oversee the timely delivery of services by team per SLA;
    Defining and reporting on KPIs, applying CEO activities to produce winning KPIs;
    Understands new reporting requirements and Provide insights and interpretation on new
    reporting requirement;
    Collaborate with different units to obtain information to enrich the reporting process;
    Creating and implementing rules, procedures and internal reporting templates;
    Reviewing processes and recommending initiatives and projects that will improve service delivery and minimize/mitigate risks;
    Maintaining a professional relationship with company customers on the development;

  • November 2008 - December 2010

    Call Center Manager, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Manager for the company Inbound and Outbound Sales Projects;
    Recruitment, selection, work scheme, performance assessment, team motivation and
    development, coaching, in order for the teams to be highly professional;
    Managing day to day service delivery, training and staffing call center operation;
    Developing an effective strategy in order to increase the quality of sales/calls;
    Setting performance targets for efficiency, speed, sales and quality;
    Monitoring random calls to improve quality, minimize errors and track operative
    Reviewing the performance of staff, identifying staff training needs and planning
    training sessions;
    Recording statistics, user rates and the performance levels of the center, preparing
    Organizing staffing, including shift patterns and the number of staff required to meet
    Analyzing performance statistics and making decisions on the basis of these statistics;
    Participate to the management activities of the company in accordance to its role
    (presentations, courses, synthesis documents, budgets, specific reports);
    Participate to sales activities for growing the company (presentations, offers,
    establishing the flows and working methodology);
    Undertake the job tasks according to the priorities set by the direct superior (CEO)

  • November 2007 - October 2008

    Team Leader, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Coordinator for Telesales and Survey Projects;
    Training and coaching team members regarding the regulations and product
    information for the incoming projects;
    Monitoring the operators phone calls and generating activity reports;
    Analyzing statistical sales reports and improving team performance;
    Handling the issues raised by the customers;
    Ensure good team working;
    Motivate, support and mentor the staff when needed;
    Generating daily reports in order to relieve the completion degree of the used data base.

  • February 2007 - October 2007

    Backup Officer, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    In charge with the inbound calls for all the projects;
    Administration tasks for Magna Applications which is used for handling requests from
    new customers;
    Translating technical specifications for the used applications.

  • February 2005 - May 2006

    English Translator, Metafrasis Office

    • București, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Translations

    Translations and computerized editing of operating manuals for laboratory, measure and control equipment and industrial weighing equipment, from English to Romanian


  • 2008 - 2010

    Master's degree, Romanian Banking Institute

    • București, Romania
  • 2003 - 2008

    Bachelor's degree, Politehnica University of Bucharest

    • București, Romania
  • 1999 - 2003

    Highschool, “Voievodul Mircea” High School

    • Dej, Romania


Driving license
  • B

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