Maintain database results by setting and enforcing standards and controls; Prepares for database expansion by studying plans and requirements; Complex developments in terms of operational department objective analyses; Responsible for the overall integrity of the countries head office reporting process and accuracy of the financial numbers reflected in the various head office reports prepared by the team; Oversee the timely delivery of services by team per SLA; Defining and reporting on KPIs, applying CEO activities to produce winning KPIs; Understands new reporting requirements and Provide insights and interpretation on new reporting requirement; Collaborate with different units to obtain information to enrich the reporting process; Creating and implementing rules, procedures and internal reporting templates; Reviewing processes and recommending initiatives and projects that will improve service delivery and minimize/mitigate risks; Maintaining a professional relationship with company customers on the development;
Manager for the company Inbound and Outbound Sales Projects; Recruitment, selection, work scheme, performance assessment, team motivation and development, coaching, in order for the teams to be highly professional; Managing day to day service delivery, training and staffing call center operation; Developing an effective strategy in order to increase the quality of sales/calls; Setting performance targets for efficiency, speed, sales and quality; Monitoring random calls to improve quality, minimize errors and track operative performance; Reviewing the performance of staff, identifying staff training needs and planning training sessions; Recording statistics, user rates and the performance levels of the center, preparing reports; Organizing staffing, including shift patterns and the number of staff required to meet demand; Analyzing performance statistics and making decisions on the basis of these statistics; Participate to the management activities of the company in accordance to its role (presentations, courses, synthesis documents, budgets, specific reports); Participate to sales activities for growing the company (presentations, offers, establishing the flows and working methodology); Undertake the job tasks according to the priorities set by the direct superior (CEO)
Coordinator for Telesales and Survey Projects; Training and coaching team members regarding the regulations and product information for the incoming projects; Monitoring the operators phone calls and generating activity reports; Analyzing statistical sales reports and improving team performance; Handling the issues raised by the customers; Ensure good team working; Motivate, support and mentor the staff when needed; Generating daily reports in order to relieve the completion degree of the used data base.
In charge with the inbound calls for all the projects; Administration tasks for Magna Applications which is used for handling requests from new customers; Translating technical specifications for the used applications.
Translations and computerized editing of operating manuals for laboratory, measure and control equipment and industrial weighing equipment, from English to Romanian