51865

DataBase&Reporting Manager at S.C. Tweencall S.R.L.

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
30%
  • Ultima actualizare: 28.11.2012
  • Numar referinta: 51865

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Germana
Incepator
Romana
Nativ
80%
  • Last update: 28.11.2012
  • Reference number: 51865

Experience

  • January 2011 - Present

    DataBase&Reporting Manager, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Maintain database results by setting and enforcing standards and controls;
    Prepares for database expansion by studying plans and requirements;
    Complex developments in terms of operational department objective analyses;
    Responsible for the overall integrity of the countries head office reporting process and
    accuracy of the financial numbers reflected in the various head office reports prepared by
    the team;
    Oversee the timely delivery of services by team per SLA;
    Defining and reporting on KPIs, applying CEO activities to produce winning KPIs;
    Understands new reporting requirements and Provide insights and interpretation on new
    reporting requirement;
    Collaborate with different units to obtain information to enrich the reporting process;
    Creating and implementing rules, procedures and internal reporting templates;
    Reviewing processes and recommending initiatives and projects that will improve service delivery and minimize/mitigate risks;
    Maintaining a professional relationship with company customers on the development;

  • November 2008 - December 2010

    Call Center Manager, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Manager for the company Inbound and Outbound Sales Projects;
    Recruitment, selection, work scheme, performance assessment, team motivation and
    development, coaching, in order for the teams to be highly professional;
    Managing day to day service delivery, training and staffing call center operation;
    Developing an effective strategy in order to increase the quality of sales/calls;
    Setting performance targets for efficiency, speed, sales and quality;
    Monitoring random calls to improve quality, minimize errors and track operative
    performance;
    Reviewing the performance of staff, identifying staff training needs and planning
    training sessions;
    Recording statistics, user rates and the performance levels of the center, preparing
    reports;
    Organizing staffing, including shift patterns and the number of staff required to meet
    demand;
    Analyzing performance statistics and making decisions on the basis of these statistics;
    Participate to the management activities of the company in accordance to its role
    (presentations, courses, synthesis documents, budgets, specific reports);
    Participate to sales activities for growing the company (presentations, offers,
    establishing the flows and working methodology);
    Undertake the job tasks according to the priorities set by the direct superior (CEO)

  • November 2007 - October 2008

    Team Leader, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Coordinator for Telesales and Survey Projects;
    Training and coaching team members regarding the regulations and product
    information for the incoming projects;
    Monitoring the operators phone calls and generating activity reports;
    Analyzing statistical sales reports and improving team performance;
    Handling the issues raised by the customers;
    Ensure good team working;
    Motivate, support and mentor the staff when needed;
    Generating daily reports in order to relieve the completion degree of the used data base.

  • February 2007 - October 2007

    Backup Officer, S.C. Tweencall S.R.L.

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    In charge with the inbound calls for all the projects;
    Administration tasks for Magna Applications which is used for handling requests from
    new customers;
    Translating technical specifications for the used applications.

  • February 2005 - May 2006

    English Translator, Metafrasis Office

    • București, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Translations

    Translations and computerized editing of operating manuals for laboratory, measure and control equipment and industrial weighing equipment, from English to Romanian

Education

  • 2008 - 2010

    Master's degree, Romanian Banking Institute

    • București, Romania
  • 2003 - 2008

    Bachelor's degree, Politehnica University of Bucharest

    • București, Romania
  • 1999 - 2003

    Highschool, “Voievodul Mircea” High School

    • Dej, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
German
Beginner
Romanian
Native