52019

Hostess / Ospatar la Restaurant/Catering -Hospitality Hostess, Hospitality Malta, Strainatate (Full time)

Hostess / waitress at Restaurant/Catering -Hospitality Hostess, Hospitality Malta, Abroad (Full time)

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
80%
  • Ultima actualizare: 20.01.2014
  • Numar referinta: 52019

Experienta

  • mai 2013 - Prezent

    Hostess / Ospatar, Restaurant/Catering -Hospitality Hostess, Hospitality Malta, Strainatate (Full time)

    • București, România
    • Full time
    • Domeniu - Servicii: Turism

    Intampinarea, comunicarea, raspunderea si asigurarea protocolului in cadrul institutiei. Identificarea si raspunderea solicitarilor adresate de catre clienti.
    Rezolvarea si solutionarea activitatilor customer service si protocol.
    Imbunatatirea partii socio profesionale, acomodarea si dobandirea de noi cunostinte in customer service.
    Relationarea, comunicarea, adaptabilitatea si flexibilitatea schimbarii postului de munca

  • septembrie 2012 - noiembrie 2012

    Internship strainatate customer service, Companie servicii clienti

    • București, România
    • Full time
    • Domeniu - Vanzari: Serviciu clienti

    Intampinarea, comunicarea, raspunderea si asigurarea protocolului in cadrul institutiei. Identificarea si raspunderea solicitarilor adresate de catre clienti.
    Rezolvarea si solutionarea activitatilor customer service si protocol.
    Imbunatatirea partii socio profesionale, acomodarea si dobandirea de noi cunostinte in customer service.
    Relationarea, comunicarea, adaptabilitatea si flexibilitatea schimbarii postului de munca.
    Cunostinte de limba japoneza la nivel incepator si continuarea acestora.

  • februarie 2012 - mai 2012

    Client advisor/referent, Companie comercializare piatra naturala/ Showroom

    • București, România
    • Full time
    • Domeniu - Vanzari: Vanzari

    Client-consilier Showroom
    -prezentarea și promovarea produselor în cadrul companiei
    -găsirea de noi clienți și păstrarea clienților existenți
    -Client advisor - activităților specifice de marketing piatra naturala
    -răspunsurile la cererile de propuneri solicitate de clienti (e-mail / telefon)
    -conformitatea cu drepturile și obligațiile de muncă
    -pozitiv și proactiv relație direct și / sau indirect cu clienții
    -responsabil pentru promovarea produselor companiei prin contact personal cu clientii potentiali si prezentarea ofertei și a furnizat probe, precum si preluarea comenzilor.

  • noiembrie 2004 - ianuarie 2012

    Major account supervisor, Holding Servicii Distributie/Transport si Logistica

    • București, România
    • Full time
    • Domeniu - Office jobs: Logistica

    -major account supervizor in probleme de-customer Service, monitorizare transport, transport de monitorizare judete, rapoarte/statistici
    -suport pentru toti clientii interni / externi ai companiei
    -sprijin oferit clientilor prin identificarea nevoilor si problemelor
    -rezolvarea problemelor de gestionare a contului clientului, date pe contract,suport oferit pentru comunicarea dintre companie si client direct/indirect/e mail sau telefonic cat si interdepartamental in cadrul companiei
    -efectuarea apelurilor catre clientii si partenerii companiei
    -identificarea si izolarea problemelor -rezolvarea în cel mai scurt timp și oferirea de solutii si raspunsuri optime conform termenilor si conditiilor contractuale
    -informarea proactiv a clienților cu privire la serviciile oferite de companie si promovarea acestora
    -asigurarea calitatii serviciilor oferite de companie si imbunatatirea acestora in mod regulat
    -oferirea de asistenta la intrebarile clientilor și completarea unor formulare
    -intalniri pentru discutarea, rezolvarea si eliminerea obiecțiilor aparute in derularea unui contract

  • septembrie 2002 - august 2004

    Gestionar-vanzator, Regia Autonoma Romana

    • București, România
    • Full time
    • Domeniu - Vanzari: Vanzari

    Gestionar-Vanzator produse si jocuri loterisitice
    -Inregistrarea cronologica si sistematica a datelor privind stocurile-
    -rezolvarea in timp util a sarcinilor specifice/stabilite de companie
    -imbunatatirea in formarea si dezvoltarea profesionala
    -mentinerea confidentialitatii datelor companiei
    -pastrarea in stare buna a documentelor
    -utilizarea echipamentelor, materialelor in scopul promovarii si -eficientizarii vanzarilor
    -respectarea prevederilor interne conform regulamentelor si -procedurilor de lucru
    -adoptarea unui comportament in masura sa promoveze imaginea -companiei si interesele acesteia
    -documentare privind gestionarea inventarului probleme-utilizare echipamente / consumabile / materiale, masini si calculator oferite de companie
    -propuneri, solutii pentru eficientizarea managementului

Educatie

  • 2011 - Prezent

    Diploma de facultate, Facultatea de Jurnalism

    • București, România
  • 1993 - 1997

    Liceu / scoala profesionala, Colegiul de Telecomunicatii si Posta

    • București, România

Limbi straine

Engleza
Avansat
Japoneza
Incepator
Romana
Nativ
80%
  • Last update: 20.01.2014
  • Reference number: 52019

Experience

  • May 2013 - Present

    Hostess / waitress, Restaurant/Catering -Hospitality Hostess, Hospitality Malta, Abroad (Full time)

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Welcoming, communication, accountability and assurance protocol within the institution. Identifying and responding to requests from clients.
    Addressing and solving customer service and protocol activities.

  • September 2012 - November 2012

    Protocol and hostess Abroad in an Internsship, Customer Service Company

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Welcoming, communication, accountability and assurance protocol within the institution. Identifying and responding to requests from clients.
    Addressing and solving customer service and protocol activities.
    Improving professional social side, accommodating and acquiring new knowledge in customer service.Networking, communication, adaptability and flexibility to change job.
    Japanese language skills and further their beginner level.
    
    

  • February 2012 - May 2012

    Client advisor/referent, Natural stone trading company

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Sales Showroom - Limestone
    Company activity field
    Marketing and counseling services natural stone products
    Responsibilities: -Client advisor
    -presentation and promotion of products within the company
    -finding new customers and keeping existing customers
    -Customer support specific marketing activities natural stone
    -responses to requests for proposals requested by clients (email / phone)
    -compliance with duties and obligations of work
    -positive and proactive relationship directly and / or indirectly with customers
    -responsible for promoting company products through personal contact with potential clients and presenting the offer and provided samples, as well as taking orders. Develop excellent relationships with clients based on trust obtaining a quality service. Learning methods and techniques in intelligent building competitive advantages of the company / product.Knowledge methods of building effective positioning strategy and adapted to market for products promoted and marketed. Knowledge of positioning and differentiation strategies for market specific referent. Develop proactive attitude towards market changes. Understanding the need for proactive to customer and create a shopping experience for it.
    

  • November 2004 - January 2012

    Major account supervisor, Holding Services Distribution / Logistics

    • București, Romania
    • Full time
    • Work domain - Office jobs: Logistics

    Offer customer support internal / external company for solutions: customer-provide first level support by identifying customer needs and company checks by phone or email  -customer support in issues related to account management and account data contract-ensure communication between company and client departments-answering calls from internal / external clients and company partners-identify and isolate the problem or reason for the call;-solve in the shortest time and provide the optimal solution of the problem in terms of the customer;-inform customers about services offered by the company and their promotion;-ensuring quality of care provided-providing assistance to customer questions and filling out forms-meet and eliminate objections-Major account supervisor- Customer Service, transportation monitoring, transportation monitoring counties, statistical reports, support and direct customer contact or email. Performance evaluation in customer service. Customer service strategy development. Setting standards of customer service. Management process. Authentic communication skills in dealing with customers. Identify barriers to communication and finding solutions to overcome them. Active listening skills and ask questions. Ability to give and receive feedback. Awareness of the importance and impact of verbal and nonverbal communication from the client. Proper use of various types of communication in achieving maximum efficiency of every customer interaction. Services customer service based on what they want. Identifying customer need to establish a logistics system.
    Analysis and cost efficiency and service level. Balancing customer service and cost plan services. Strategies and solutions to minimize costs and maximize service levels. Achievements: Choosing the option of hiring in 2004 as a function operator data - even down to the level of major account customer service supervisor problems.I get results  and obtained professional skills and abilities  trained by following internal courses in  customer service(back office/front office/call center/help desk),as well for transport technician, during my professional training and development experience.
    

  • September 2002 - April 2004

    sales (management), Autonomous Romanian Lottery

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Sales&customer/client service
    Responsibilities: Accuracy of stock records- Systematic and chronological recording of data on stocks- The timely and exactly mapped to specific tasks or established by supervisor- Quality of reports and information reports- Delivery of goods to customers in the shortest time and in optimal conditions- Continuous improvement of the quality of my professional training and specialized- Maintaining confidentiality about the company- Using and keeping in good condition with special documents- Usage of equipment, supplies and other materials to use other fixed assets received from the company- Compliance with the provisions of internal regulations and work procedures- Adoption of behavior always able to promote the company's image and interests- Documentation on inventory management problems- Use equipment / supplies / materials, machine and computer provided by the company- Propose measures to streamline the management and delivery activity of stock. Carrying out promotional activities, logistics and sales analysis. Commercial activity reflecting marketing strategy and sales objectives set by management.Reporting systems with data analysis. Detailed sales report related to the objectives identified at the strategic level to promote specific products and sales activities within the institution. Optimization of sales through communication and relationship with customers.Reporting systems with data analysis. Detailed sales report related to the objectives identified at the strategic level to promote specific products and sales activities within the institution. Optimization of sales through communication and relationship with customers. 
    

Education

  • 2011 - Present

    Bachelor's degree, University Spiru Haret

    • București, Romania
  • 1993 - 1997

    Highschool, College of Post and Telecommunications

    • București, Romania

Foreign languages

English
Advanced
Japanese
Beginner
Romanian
Native