52591

Receptionist at Four Pillars Oxford Spires Hotel

  • România, Cluj Napoca
  • România, Cluj Napoca
  • Romania, Cluj Napoca
  • Romania, Cluj Napoca
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 01.11.2012
  • Numar referinta: 52591

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Avansat
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 01.11.2012
  • Reference number: 52591

Experience

  • April 2010 - August 2012

    Receptionist, Four Pillars Oxford Spires Hotel

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    •	Always a warm, vibrant welcome to all guests on their arrival.
    •	Assist guests in a friendly, courteous and professional manner with registration (ensuring any special requirements are noted) and check out.
    •	Take every opportunity to upsell F&B facilities, including meetings and events.
    •	 Full knowledge of the hotel’s facilities and be able to convey information regarding other hotels in the group.
    •	Deal efficiently with all reservation requests, confirmation of bookings and special requests.
    •	Have full knowledge of rates and terms of business and take every opportunity to upsell rooms with the aim of achieving maximum occupancy at maximum rate.
    •	Deal with complaints politely and positively making every effort to resolve there and then; refer to Reception Manager / Deputy General Manager if unable resolve.
    •	Assist with monitoring guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
    •	Operate the telephones/switchboard to brand standard ensuring all messages are handled correctly and conveyed swiftly.
    •	Aware of and operate hotel cash handling, security and emergency procedures and report any discrepancies immediately to the Reception Manager
    •	Deal with reservation requests, confirmation of bookings and special requests.
    •	 Knowledgeable of hotel rates and terms of business.
    •	Support all members of the Reception Team to achieve and maintain standards to the highest possible level.
    •	Attend briefing and de-briefing sessions whilst on shift.
    •	Attend monthly Reception meeting.
    •	Aware of health and safety procedures within the department.
    

  • October 2009 - April 2010

    Waitress-Party Receptionist, Ramada Encore Hotel Milton Keynes

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Services: Tourism

    •	Talk with a smile
    •	Greeting guests once they are seated
    •	Presenting menus to guests
    •	Explaining menu items 
    •	Communicating customer orders to kitchen staff
    •	Sharing information with customers about the status of their orders
    •	Refilling customer drink orders throughout the meal
    •	Ensuring that customer orders are assembled properly in the kitchen
    •	Delivering orders to customers
    •	Finding out if customers need additional items
    •	Verifying that customers are satisfied with their orders
    •	Removing empty plates, used silverware, and soiled napkins from tables
    •	Determining when customers have completed the meal
    •	Delivering check to customers
    •	Accepting payment for the meal
    •	Compliance with all relevant health department rules and regulations
    

Education

  • 2010 - 2011

    College, Formerly Success Training Scotland

    • «Alt oraș», Romania
  • 2007 - 2008

    Master's degree, Univ Babes Bolyai Fac de Business

    • Cluj Napoca, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Italian
Advanced
Spanish
Beginner
Romanian
Native