Obtaining information to expand the database to increase the number of potential customers, recording and updating of databases, qualifications and allocation of potential customers to sales force, realization of specific reports.
Identifying potential customers from the database of the company, contacting over the telephone and presenting the range of services, customer satisfaction and its transformation into a potential buyer, sales generating and conclusion of sales process.
Check in – check out guests, cashier, administrative duties, handling guests requests, itinerary queries, general information, maintain the connection with agencies and service providers, sales and offers
Coordinate the reception team cashier duties( cash float, travelers check, registration of credit and debit cards), check-in/check-out guests , assistance provided to guests about travel queries, accounts, general information, reservation and modifications for airline tickets and hotels, providing on job training for the new staff, administrative duties , translations in French and Spanish for different departments
Assistance provided to guests about travel queries, accounts, general information, assisting the Front Office Manager with general embarkation/disembarkation formalities and maintaining passenger manifests for port clearances; Co-ordination of disembarkation/embarkation procedures with ship and port personal; Ensuring that the passenger manifest is kept current and accurate; coordination with the heads of departments for maintain the information handed over to authorities at precise level: translation in French and Spanish for different departments