54733

Process & Systems Specialist at Hewlett Packard

  • România, Pantelimon
  • România, Pantelimon
  • Romania, Pantelimon
  • Romania, Pantelimon
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 16.07.2013
  • Numar referinta: 54733

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Portugheza
Incepator
Romana
Nativ
75%
  • Last update: 16.07.2013
  • Reference number: 54733

Experience

  • December 2011 - Present

    Process & Systems Specialist, Hewlett Packard

    • Pantelimon, Romania
    • Full time
    • Work domain - Sales: IT

    Responsible for development and deployment of business processes and capabilities associated with            the sale of HP’s products and services.
    -	Responsible for process maintenance for defined systems and processes
    -	Drive configuration changes for legal, business and audit requirements across routes to market
    -	Facilitation, coordination and implementation of business and operational request (Financial Year End activities, Payment terms changes, SOX audit)
    -	Research and data analysis for moderately complex projects
    -	Identify recurring problems and initiate improvement projects
    -	Contribute in process engineering activities and projects (consultancy, testing)
    -	Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium complexity
    -	Communicate project status, process standards and changes and workarounds
    -	Escalation / crisis management (systems errors in data processing, misuse of systems / processes, systems downtimes, etc.)
    -	Facilitate business and IT interactions and meetings in an effort to analyze the issues and define the best course of action to solve them
    -	Have a proactive role in communications management on escalations, conveying the right messages to the stakeholders within defined timeframes
    -	Analyze and track performance metrics of L1 level of support
    

  • October 2010 - December 2011

    Business Process Analyst, Hewlett Packard

    • Pantelimon, Romania
    • Full time
    • Work domain - Sales: IT

    Key role in ensuring business continuity, acting as a process and subject matter expert supporting Global credit programs systems and processes.
    -	Provide direct user support in order to guarantee that daily operations are functioning
    -	Monitor and resolve all systems and process issues
    -	Act as the primary linkage between the end-user community and additional business and IT Global support levels (level 2 and deep support) to resolve issues. 
    -	Vendor relationship in issue resolution, ongoing training to users, tracking and first analysis of enhancements requests, tracking of issues log and TAT metrics
    

  • December 2009 - October 2010

    Process Specialist, Hewlett Packard

    • Pantelimon, Romania
    • Full time
    • Work domain - Sales: IT

    Key role in ensuring business continuity, acting as a process specialist supporting Volume Operations OM systems and processes.
    -	2nd level on supporting and answering requests regarding system or process issues. 
    -	Root cause analysis for recurring issues.
    -	Act as an intermediate between operation and IT and drive for solutions
    -	Responsible for process maintenance for defined systems and processes
    -	Drive system configuration changes for legal, business and operational request (Financial Year, VAT changes)
    -	Identify recurring problems and initiate improvements
    -	Contributing in process engineering activities and projects (consultancy and testing)
    -	Leading small projects (VAT rate changes, invoice layout)
    
      
    

  • August 2007 - December 2009

    Team Leader, Hewlett Packard

    • Pantelimon, Romania
    • Full time
    • Work domain - Sales: IT

    Responsible for leading a team of 7 Customer Account Administrators, ensuring that daily operational        
      objectives are met.
    -	First level of escalation for team members regarding operational issues
    -	Ensure  team members use defined system & tool infrastructure 
    -	Act on defined business reports and controlling them as per audit guidelines
    -	Ensure team members understand what reports highlight and how to action them correctly
    -	Daily workload balancing  
    -	Collect and discuss any relevant feedback with Supervisor impacting the relationship with country team / internal departments 
    -	Ensure standard processes are performed as defined
    -	Identify processes in need of improvement and raising to appropriate decision maker
    -	Supporting management on business controls and audit requirements 
    -	Ensure  team members are operationally trained, following the  Operational Training Structure 
    -	Provide input on individual performance and development opportunities to supervisor
    -	Participate in the interview process of new employees, as per request from Supervisor
    

  • May 2006 - August 2007

    Customer Account Administrator, Hewlett Packard

    • Pantelimon, Romania
    • Full time
    • Work domain - Sales: IT

    -	Act as the primary contact for country OM Team and Sales Team 
    -	Process and coordinate standard and non-standard orders for a defined set of Customers.
    -	Ensure pricing, discount and other appropriate information is correct, including obtaining proper authorizations
    -	Enter orders into HP System
    -	Maintain up to date knowledge of promotions, discounts or any other information needed to ensure that orders are correctly entered
    -	Proactive backlog monitoring of orders using defined tools and reports, preventing escalations
    -	Control and coordinate deliveries to meet customer requirements, handle physical claims
    -	Contribute to reaching the defined process measures and business fundamentals (e.g. turn-around-times, field inventory levels etc.)
    -	Interface with the country OM and Sales Team as well as Contract department, Process Engineering, OM support team, Credit & Collection, Logistics and Suppliers worldwide.
    

  • April 2004 - May 2006

    Communication and Public Relations Assistant, Legrand Romania

    • Pantelimon, Romania
    • Full time
    • Work domain - Marketing: Marketing

    -	Organize PR events: conferences, products and general catalogue launching, exhibitions, (creative concepts, logistics and administrative operations, evaluation)
    -	Designing the creative briefings for advertising agencies
    -	Organize promotional activities, promotional materials (flyers, brochures, presentations)
    -	Organize integration trainings (for the new comers) and incentives for the customers in France
    -	Administrate the customers database (update and check, coordinate with the sales team and the support team in  France) 
    

Education

  • 2002 - 2007

    Bachelor's degree, Scoala Nationala de Studii Politice si Administrative

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Portuguese
Beginner
Romanian
Native