Customer Service/Call Centre • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. • Listen attentively to caller needs to ensure a positive customer experience. • Access electronic and paper cataloging systems to look up product information and availability. • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Communicate with customers regarding orders, comments, and complaints. Collect and return dirty dishes to the kitchen for washing. Accept payment from customers, and make change as necessary. Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, kebabs, or coffee using proper safety precautions and sanitary measures. Clean and organize eating, service, and kitchen areas.