56296

Training Delivery Advisor at Parametric Technology Corporation

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
25%
  • Ultima actualizare: 08.12.2012
  • Numar referinta: 56296

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Mediu
Franceza
Incepator
Germana
Avansat
Romana
Nativ
75%
  • Last update: 08.12.2012
  • Reference number: 56296

Experience

  • November 2010 - Present

    Training Delivery Advisor, Parametric Technology Corporation

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Scheduling of courses, managing travel arrangements for trainers and coordination of participants’ travel arrangements
    •Organization and coordination of training courses in collaboration with the Training Management Team
    •Communication with managers globally in order to coordinate training courses outside of Germany 
    •Communication with external partners like trainers, consultants, hotels etc. 
    •Administration and organization of training facilities 
    •Set up a training log and coordinate, evaluate and summarize yearly training plans 
    •Training feedback analysis and creation of training reports 
    •Cost controlling 
    •Maintain and distribute training documentation 
    •Support special workshops and events 
    •Set up internal collaboration site and maintain 
    •Enter Purchase orders into Project Accounting (ORACLE)
    •Monitoring the long-terms projects (Consulting)
    •Ensure collection of student sign in sheets from Instructors and send to Finance
    •Collect training evaluation forms and send to India
    •Provide input data to Finance for Travel &Living actual costs
    •Set up projects in Clarity for Direct Delivery and keep hours updates
    •Coordination and close cooperation with the Sales Team
    •Any other relevant duties agreed with the Line Manager

  • October 2008 - November 2010

    Partner Account Administrator-, HEWLETT PACKARD

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    •Act as a first point of contact for regular, ongoing customer accounts on daily operational matters
    •Resolve operational issues that may arise from the end-to-end sales process.
    •Manage and coordinate order fulfillment as well as post sales activities for channel partners.
    •Address, explore and solve partner claims such as vendor debits, delivery failures, price disputes etc. in close collaboration with country sales teams, credit & collection departments and logistics teams.
    •Support of German HP customers via phone and E-mail and processing of complaints and return requests.
    •Close cooperation with other departments (Sales, Credit and Collection, Logistics,Vendors) in order to fulfill partners orders
    •Prioritize orders and organize Express-Deliveries according to HP Processes

Education

  • 2007 - 2009

    Master's degree, University of Bucharest

    • București, Romania
  • 2003 - 2007

    Bachelor's degree, University of Bucharest

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Intermediate
French
Beginner
German
Advanced
Romanian
Native