59364

Front Office Manager at L'Horizon Hotel and Spa Jersey

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
25%
  • Ultima actualizare: 25.01.2013
  • Numar referinta: 59364

Limbi straine

Engleza
Avansat
Franceza
Incepator
Spaniola
Incepator
Romana
Nativ
75%
  • Last update: 25.01.2013
  • Reference number: 59364

Experience

  • December 2010 - November 2011

    Front Office Manager, L'Horizon Hotel and Spa Jersey

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    106 Rooms , AA Four Star Hotel in  Jersey - Channel Islands  
    •	Overseeing the Front of House  Departments  : Reception  ,  Concierge,  Night Auditor 
    •	Duty manager shifts 
    •	Focusing on delivering excellent service in line with the  company’s brand standards 
    •	Ensuring all new and existing staff are trained 
    •	Conducting staff appraisals and disciplinary procedures 
    •	Maintaining and ordering office supplies , stationery and office equipment 
    

  • March 2010 - November 2010

    Front of House Manager, The Grange Hotel,York

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    AA Four Star , 36 Rooms,  AA Two Rosettes , Quality in Tourism 4 Star Hotel, Quality in Tourism Silver Award , The Travel Times Magazine: included in the top 100 hotels in the world , Dec 09
    •    Ensuring the smooth running of  three departments : reception, porters  and housekeeping 
    •    Ensure that  FOH departments operate in accordance with all legal requirements , with particular emphasize on Health & Safety , fire regulations and employment law
    •    Writing and monitoring the budget  and weekly forecasting ( prepare management reports , evaluate discrepancies between actual and plan, decide on how to remedy discrepancies , take affective corrective action) ; coordinate the rooms budget with other departments  
    •    Understanding of the Profit &Loss  account and analyzing it 
    •    Monitoring and controlling wages , completing departmental rotas in line with business  
    •    Attending weekly head of departments meetings 
    
    

  • October 2009 - March 2010

    Reception Manager, The Grange Hotel,York

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    •    Managing a team of 3 reception staff,  including recruitment and development
    •    Ensuring customer-service is of the highest standard-both in person and on the phone 
    •    Ensuring staff receive all relevant training 
    •    Ensuring all bookings are entered in the system correctly –Rezlinx
    •    Ensuring all revenue opportunities are maximized.                                           •    Ensuring effective room rate management 
    •    Dealing with problems and complaints 
    •    To carry  out duty management shifts as required 
    •    To hold regular and formal departmental meetings 
    •    To monitor holidays 
    •    To ensure all monies , floats and accounts are safeguard and maintained effectively 
    •    Oversee all VIP bookings and check ins 
    

  • August 2008 - October 2009

    Senior Receptionist, Lower Slaughter Manor

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Relais & Chateaux, AA Three Red Star, 19 Rooms,  AA Three Rosettes, Finalist in Johansen’s Best Country House Hotel 2008, AA Centenary Awards 2009 - 3 rosettes for outstanding cuisine, Conde Nast Traveler Annual Readers Choice Awards 2008 - Runner up Top Hotel in The British Isles
    Main responsibilities: 
    •    Updating availability and rates on websites / Uploading packages and breaks 
    •    Creating packages in Guestline( with their specific allocation) 
    •    Organizing rotas in absence of Front of House Manager
    •    Training  provided to new  team members 
    •    Making sure the  daily statistics , management account, restaurant diary  are up to date and contain the correct information  
    •    Process commission payments
    ~Employee of the year 2008~
    
    

  • November 2007 - August 2008

    Receptionist, Lower Slaughter Manor

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    •    Welcoming and hosting guests 
    •    Dealing with all incoming phone calls & managing room and restaurant reservations  & all special requests 
    •    Making residents and non residents (restaurant) bills 
    •    Daily banking: cash; cheques; credit cards, bacs 
    

  • September 2006 - October 2007

    Front Desk Agent, JW Marriott Bucharest Grand Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    5 Star  Hotel , 402 rooms , in Bucharest , Romania
    •    Check-in, check-out, concierge , room reservations, special requests  
    

Education

  • 2005 - 2007

    Bachelor's degree, Hyperion University

    • București, Romania
  • 2000 - 2004

    Highschool, Grigore Moisil

    • București, Romania

Foreign languages

English
Advanced
French
Beginner
Spanish
Beginner
Romanian
Native