60310

Marketing and Customer Care Manager la B2B MEDIA WEB

Marketing and Customer Care Manager at B2B Media Web

  • România, Cluj Napoca
  • România, Cluj Napoca
  • Romania, Cluj Napoca
  • Romania, Cluj Napoca
Afiseaza date contact
Traduceri ale CV-ului
85%
  • Ultima actualizare: 08.10.2017
  • Numar referinta: 60310

Obiectiv profesional

Doresc sa muncesc intr-un mediu competitv!

  • Cluj Napoca
  • Full time
  • Domeniile urmariteFinante Management, Marketing Marketing, Marketing PR
  • Disponibilitate deplasare in interes de serviciuPana la 100% din program
  • Disponibilitate relocareNu sunt dispus

Experienta

  • martie 2015 - Prezent

    Marketing and Customer Care Manager, B2B MEDIA WEB

    • Cluj Napoca, România
    • Full time
    • Domeniu - Marketing: Management,Marketing,Media,PR

    Specialist Customer Care & Support B2B Media Web
    ▪	Gestionarea și soluționarea apelurilor telefonice/e-mailurile, reclamațiile și solicitările primite din partea partenerilor/clientilor in conformitate cu politicile companiei;
    ▪	Analiza probleme complexe, identificarea soluțiilor cele mai bune și uneori rapide de rezolvare;
    ▪	Ofertare clienti si gestionarea portofoliului firmei;
    ▪	Redirecționarea solicitărilor tehnice către departamentul de IT (development);
    ▪	Coordonarea activităților care provin din colaborarea cu alti furnizori de servicii/parteneri
    ▪	Suport tehnic intern si extern – discutii si intalniri cu partenerii de lucru/client;
    ▪	Dezvoltarea de relații de colaborare cu alti parteneri – extinderea colaboratorilor. 
    
    Marketing Specialist B2B Media Web
    
    ▪	Ca si atributii suplimentare: Realizarea strategii de marketing a companiei – anuala si trimestriala;
    ▪	Analiza de piata si stabilirea preturilor serviciilor companiei;
    ▪	Dezvoltarea pachetelor de servicii B2B Media Web;
    ▪	Realizarea advertorialelor si comunicarea cu presa online/offline;
    ▪	Content Editor pentru proiectele online ale companiei – creare si gestionare articole online, revizuire articole.
    
    Coordonator financiar/juridic:
    ▪	Coordonarea activitatilor necesare pentru o buna desfasurare a serviciului de contabilitate ;
    ▪	Completarea si/sau predarea la semnare a documentelor financiare;
    ▪	Relationarea cu banca;
    ▪	Organizarea arhivei pentrub documentele financiare si contabile;

  • octombrie 2014 - februarie 2015

    Digital Marketing Specialist, B2B Media Web

    • Cluj Napoca, România
    • Full time
    • Domeniu - Marketing: Marketing,Media,PR,Publicitate

    ▪	intretinerea/dezvoltarea site-urilor web ale companiei si ale clientilor;
    ▪	gestionarea campaniilor de promovare interne si externe;
    ▪	utilizarea campaniilor Google Adwords, Adsens, Facebook Ads;
    ▪	demararea si gestionarea campaniilor de email marketing – concept, continut, design, utilizare soft.
    ▪	gestionarea/dezvolta conturile de social media;
    ▪	gestionarea actualizarea design-ului materialelor de brand;
    ▪	rapoartari Google Analitycs;
    ▪	copy writer – realizarea de continut pentru diverse site-uri ale clientilor companiei;

  • iunie 2011 - septembrie 2014

    PR ACOUNT EXECUTIVE, Kunden Broker

    • Cluj Napoca, România
    • Full time
    • Domeniu - Finante: Financiar / Contabilitate

    relatii cu presa, institutii publice, organizare de evenimente hsi cursuri de pregatire profesionala in domeniul financiar, online social media, monitorizare web, intretinere platforme online, etc.

  • octombrie 2009 - octombrie 2010

    PR ACOUNT EXECUTIVE, CONFIDENTIAL

    • Cluj Napoca, România
    • Full time
    • Domeniu - Marketing: Publicitate

    organizare de evenimente, copyright,comunicate de presa, intretinere portofoliu de clienti, etc.

Educatie

  • 2008 - 2010

    Master / studii postuniversitare, UNIVERSITATEA BABES-BOLYAI

    • Cluj Napoca, România
  • 2005 - 2008

    Diploma de facultate, UNIVERSITATEA BABES-BOLYAI

    • Cluj Napoca, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Spaniola
Incepator
Romana
Nativ
50%
  • Last update: 08.10.2017
  • Reference number: 60310

Career goals


                            

  • Cluj Napoca
  • Full time
  • Wanted work domainsFinance Management, Marketing Marketing, Marketing PR
  • Availability for work related travelUp to 100% of the schedule
  • Willing to relocateNot willing

Experience

  • March 2015 - Present

    Marketing and Customer Care Manager, B2B Media Web

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Marketing: Management,Marketing,Media,PR

    Marketing Specialist B2B Media Web
    •	Content creation & management on all our communication channels: website, social networks, b2b marketplaces, newsletters, marketing materials (brochures, corporate presentations);
    •	Take part in creating & implementing sales and lead generation campaigns through online & offline paid advertising, content marketing, e-mail marketing;
    •	Market research & competitive analysis done in order to support the b2b sales strategy and help achieve sales targets;
    •	Marketing plan for promotions over a long time frame, taking into account market trends and business input variation;
    Involved in customer & product marketing projects (database segmentation & targeting, customer feedback, promotion of product categories & brands, demand generation tactics);
    
    Customer Care & Support Specialist B2B Media Web
    B2B Media Web CLUJ NAPOCA  (Romania)
    
    ▪	Understanding and anticipating current and future customers and consumers needs and expectations;
    ▪	Developing and maintaining constructive and cooperative working relationship with all stakeholders and all customers (Maintain strong professional relationships with all clients);
    ▪	Providing solutions to customers and clients over the phone & Emails; 
    ▪	Organizing work in a ticket system with the customer team
    ▪	Contributing to the improvement of customer service quality results by effectively deal with complaints while maintaining a business relationship. 
    ▪	 Understanding the financial and logistics impact of Customer Service in the organization
    
    Financial Coordinator 
    B2B Media Web CLUJ NAPOCA  (Romania) 
    
    •	Analyze costs, pricing, sales results and the company’s actual performance compared to the business plans.
    •	Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.
    •	Recording and processing supplier invoices and staff and other meeting participants’ expenses claims and credit card expenses. 
    •	Resolving financial coding allocation issues. Initiating, recording and confirming payments to suppliers and service providers 
    •	Raising and recording invoices and chasing late payments
    
    HR Coordinator

  • October 2014 - February 2015

    Digital Marketing Specialist, B2B Media Web

    • Cluj Napoca, Romania
    • Full time
    • Work domain - Marketing: Marketing,Media,PR,Advertisement

    •	Responsible for setting up new sales channels;
    •	Keeping administration for product placement, place content and monitor order processes;
    •	Market Research; 
    •	Stay up to date with e-commerce and online marketing developments;
    •	Initiate country specific marketing activities;
    •	Working with the following: email marketing, search engine marketing, lead generation, online content development, social media,

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Spanish
Beginner
Romanian
Native