As an intern, I learned how to perform diagnostics of Sun Sparc Servers, and remotely provided solutions for the hardware and software infrastructure owned by Oracle’s customers.
Evening out, prioritizing and improving workflow and tasks in the IT department. Taking care of helpdesk support for users starting from account administration tasks, laptop or mobile device issues ending with server side hardware and software incidents. Increased and maintained helpdesk satisfaction (solution, time). Successfully mitigated transition to Windows 7 and Microsoft 2010 suite from Windows XP for users of Bayer S.R.L. Created application map for the PWP project start and implementation.
Stand in for the IT Manager duties while still solving the internal support requests for users. Developed documentation and established standards and policies for IT procedures within the IT Department (help desk procedures, backup procedures, computer use procedures and how-to documents). Maintained existing relations with the IT services suppliers.
Maintained and improved relationship with clients. Handled PC hardware and software maintenance for end-users.