61500

Sales Operation Support Manager at Hewlett-Packard

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 26.03.2013
  • Numar referinta: 61500

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Romana
Nativ
75%
  • Last update: 26.03.2013
  • Reference number: 61500

Experience

  • July 2010 - Present

    Sales Operation Support Manager, Hewlett-Packard

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Main scope  
    
    •Key contact for the Sales organization relative to new direct Customer set-up
    •Single point of contact for any Customer escalation in their specific countries
    •Guide Sales in the setup of new catalogue structures
    •Providing business support for PSG (PC division) and ESSN (Server & Storage) family products
    •Guide Sales Department in the VDO Offer to Cash processes
    •Responsible to train Customers to use the B2B portal in placing their direct orders to HP
    •Maintain pricing protocol, approving prices in line with pricing delegations
    •Ensure approved pricing and margin is acknowledged within the Account Pricing team
    •Maintain existing catalogues in line with Sales and End of Life requirements
    •Owning and resolving Customer support calls on the B2B Portal for all Customers registered in own country. Liaising with Global Catalogue team and second-level support were necessary
    •Transition of Accounts from legacy portals to the new B2B portal
    •Maintenance of Customer address portfolio after initial set-up
    •Ensuring direct order management activities between Sales Department and Customers are properly handled by the Back-Office Team, respecting HP’s process 
    •In charge of the Field Inventory for their respective set of countries
    •Accountable to solve all DRS disputes between Customers and HP for their respective set of countries
    •In charge of end to end operational business support, direct customer communication, regarding any issue that may occur pre and after sale
              
    Accomplishments
    •Substantial logistics cost reduction through extending the re-boxing solution within countries without geographic coverage
    •Improved operational business fluency, through enhancing efficient communication towards stakeholders
    •Increased order processing efficiency for several strategic customers, through redesigning their B2B portal layout
    •Ensured newcomers setup by addressing technical needs, internal tools usage and training enrolment altogether 
    •Proactive enrolment in project management courses and account management mentoring activities
    

  • September 2009 - July 2010

    Back Office Order Entry, Hewlett-Packard

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    • Receive orders from customers.
    • Check if orders contain mandatory information and are adequately filled.
    • Check if the orders’ information is accurate.
    • Complete orders’ information.
    • Use of internal tools to check orders’ status.
    • Verify if orders are scheduled within service level agreements.
    • Conference Calls every day with Sales and Customer Representative regarding the pending orders
    

  • January 2009 - September 2009

    Back Office Sales Support, Hewlett-Packard

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    Main scope 
    
    •Receiving requests from the Front Office Team and creating different PSG (PC division) and ESSN (Server & Storage) configurations
    •Sending configurations to the Special Pricing Team for approval and returning the completed requests to the Front Office Team
    •Ensuring customer e-Commerce Catalogue accuracy and validity to prevent any order taking risks
    •Proactively checking, on a daily basis, the system generated reports, in order to fix the configuration errors   
    
    Accomplishments
    •In addition to the job requirements, I have been empowered to manage the Back Office Sales Support generic mailbox, which allowed me to register and assign task to team members. 
    This approach helped the team in terms of operational efficiency and accuracy, creating a balanced workload for its members
    

  • July 2008 - October 2008

    IT Sales Representative, K-Tech Electronics - Ultra PRO Computers

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Main scope
      
    •Promoting specialised hardware solutions and offering technical assistance to customers
    
    Accomplishments:
    •Increasing the sales growth through proactive outdoor promotional campaign
    responsibility
    

  • November 2007 - January 2008

    Technical Promoter, Origin Advertising - SONY Representative

    • București, Romania
    • Full time
    • Work domain - Marketing: PR,Advertisement

    Main scope
      
    •Promoting specialised hardware solutions and offering technical assistance to customers
    
    Accomplishments:
    •Increasing the sales growth through proactive outdoor promotional campaign
    

Education

  • 2003 - 2008

    Bachelor's degree, University „POLITEHNICA” - Engineering and Management of Technological Systems

    • București, Romania
  • 1999 - 2003

    Highschool, High School: “Grigore C. Moisil”

    • Buzău, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Romanian
Native