61998

SALES SUPPORT SPECIALIST at Hewlett & Packard

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 13.01.2013
  • Numar referinta: 61998

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Germana
Avansat
Romana
Nativ
80%
  • Last update: 13.01.2013
  • Reference number: 61998

Experience

  • February 2012 - Present

    SALES SUPPORT SPECIALIST, Hewlett & Packard

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    •Acts as a first point of contact for regular, ongoing customer accounts on daily
    operational matters
    
    •Analyses sales data and compiles information for reports (e.g., pipeline
    forecasting, quality assurance); identifies trends and makes observations.
    
    •Manages day-to-day post-sales order management (e.g., credits, returns) and
    resolution of customer issues (e.g., specialized product builds, performance
    reports, data analysis); handles multiple moderately complex customer accounts.
    
    •May mentor non-exempt level team members on day-to-day activities.
    
    •Manages open order (backlog) report issues resolution and reaches out to supply
    chain to determine source of delay;
    
    •Communicates status and escalates issues as necessary.
    
    •Resolves operational issues that may arise from the end-to-end sales process
    (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-
    sales programs).
    
    •Collaborates with other functions and organizations to resolve issues (e.g., sales
    teams, supply chain, logistics) as they relate to customer support.
    
    •Handles regular, on-going customers with low complexity issues.
    
    •Communicates with both internal and external customers at the individual
    contributor level.

  • May 2011 - February 2012

    Customer Support Specialist, Call Point New Europe

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    AGENT 09.05.2011 - 06.02.2012 
    
    Company:Call Point New Europe
    
    Working city: Bucuresti
    
    Salary: CONFIDENTIAL
    
    Department: customer/client service
    
    Company activity field : * Travel
    * E-commerce
    * IT
    * Financial Services
    * Case Studies
    
    Responsibilities:
    
    answer calls and emails in German and English from native speakers in order to provide customer support
    call the company's partners for checking the data
    
    Recommendation:
    
    Georgiana Mistry
    
    Achievements:
    
    Meeting the clients request in short time communication.
    
    Benefits:
    
    Insurance, bonuses, vouchers, gifts

  • September 2010 - June 2011

    GERMAN TEACHER, Philip After School

    • București, Romania
    • Full time
    • Work domain - Institutions / Liberal professions: Education,Training

    Teach German and assist the students on completing the homework. 

Education

  • 2008 - 2011

    Bachelor's degree, Faculty of Philosophy, University of Bucharest

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
German
Advanced
Romanian
Native