Hospitality mentor/trainer at A.N.T.R.E.C. Romania, Targu Jiu

  • România, Timișoara
  • România, Timișoara
  • Romania, Timișoara
  • Romania, Timișoara
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  • Ultima actualizare: 07.02.2013
  • Numar referinta: 63970

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  • Last update: 07.02.2013
  • Reference number: 63970


  • May 2010 - Present

    Hospitality mentor/trainer, A.N.T.R.E.C. Romania, Targu Jiu

    • Timișoara, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    - Teaching people what hospitality means, what are the standards of the domain, teaching them to provide higher levels of "service" and still meet the growing needs of guests seeking travel accommodations both locally and internationally;
    - Training hotel staff for security, reception, etc. positions, teaching skills: record keeping, meeting deadlines, honoring schedules, coordinatingcontribute to the achievement of company Hospitality objectives through inter-departmental working parties and project teams and liaising with PGLs catering management partner company, centre management and catering staff, and acting as Programme Leader for Hospitality Apprenticeship Programmes;
    - Planning and delivering training to candidates and trainers and to key staff at centres, in line with current competence;
    - Maintaining administrative records to the highest standards of accuracy;
    - Making efforts to educate individuals in professional social, technical and procedural skills necessary to provide guests with not just a favorable hotel experience but a memorable experience;
    - Giving instruction in the general tools of the front desk that organize information, delegate orders, process payments and the handling of different guest services;
    - Providing Front Desk and Concierge training.

  • June 2009 - January 2010

    Hostel Receptionist, S.C. Anadava S.R.L., Targu Jiu

    • Timișoara, Romania
    • Full time
    • Work domain - Services: Tourism

    - Allot rooms and check the identity of the person through valid identity proofs;
    - Greeting customers and answer their queries;
    - Maintaining records of guests and visitors coming in and going out of the hotel;
    - Sorting and distributing mail;
    - Offering guests something to drink as per the availability of the resource.

  • June 2007 - February 2008

    Secretary-translator, RCT Traduction S.R.L., Timisoara

    • Timișoara, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    - Doing the secretarial work and translating in/to English-Romanian, the company`s and clients`documents;
    - Providing office support to executives, managers and other professionals;
    - Answering phones, taking memos, maintaining files, sending and receiving correspondence as well as greeting clients and customers;
    - Creating spreadsheets to reporting expenses to the manager`s office;
    - Planning events like board meetings and luncheons;
    - Maintaing the internet assistance for the personal computers of the company, as well as for the other office`s equipment.

  • January 2005 - June 2007

    Site translator and Customer Service Representative, S.C. Floratech S.R.L., Bucharest

    • Timișoara, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    - Translating the websites;
    - Being responsible of configurating and maintaing the company`s internet network;
    - Dealing with customers via e-mail and telephone;
    - Keeping the data-base up to date;
    - Maintaining excellent customer relations and developed customer rapports;
    - Developed ability to work in a fast paced environment;
    - Diplomatically resolved customer's complaints on as-needed basis;
    - Proficient in typing and good at spelling, punctuation, grammar, and oral communication;
    - Obtaining and seeing to the appropriate use of equipment, facilities and materials needed to do certain work;
    - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions;
    - Communicating effectively in writing as appropriate for the needs of the customers;
    - Maintaining all record keeping procedures without error;
    - Effectively developed communication skills and consistently met quotas;
    - Delegated responsibilities to employees to meet the company's expectations.


  • 2011 - Present

    Master's degree, The University of Oradea

    • Oradea, Romania
  • 2008 - 2011

    Bachelor's degree, The University of Oradea

    • Oradea, Romania

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