Supervisor(Operational Departament) at Terra Park Bucharest

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 12.02.2013
  • Numar referinta: 64490

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  • Last update: 12.02.2013
  • Reference number: 64490


  • September 2010 - Present

    Supervisor(Operational Departament), Terra Park Bucharest

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    - Responsible for coordinating  the operational department teams  formed by 60 employees(attractions, ticketing  and custodian);
    - Assigning each employee their daily tasks;
    - Implementation of department personnel activities;
    - Responsible for overseeing  ticketing team activities; 
    - Responsible for the cleaning supervison, carrying  out inspections of the Park;
    - Making employees work schedule;
    - Making daily and monthly reports about the operational department activity;
    - Assist in the training of new staff for each team of the operational department: attractions, ticketing, custodian;
    - Customer service responsibilities: representing the Park in front of the clients, handle and resolve customer complaints, manage customers ticket accounts on the park, setting up and creating customer service policies that the park needs;

  • August 2010 - September 2011

    Performer/Supervisor, Disneyland Paris

    • București, Romania
    • Full time
    • Work domain - Services: Entertainment

    - Playing the character Belle from Beauty and the Beast movie, according to Disney standards and trainings;
    - Dancing in the parades and shows;
    - Special events hostess;
    - Participation  in special events organized by Disney  in the Park or other locations, as Disney character;
    - Customer service responsibilities: meet and great clients, give information about the park, helping guests with different problems;
    - Supervisor  for the characters team for the day: 
                                                   - accompany the Disney characters  team in the park;
                                                   - provide to the characters everything they need for the  
                                                     day: costumes, make-up, accessories;
                                                   - make sure that they respect the Disney standards and 
                                                   - make sure that the characters are accessible to all guests;
                                                   - managing the queue that guests form to meet the characters;

  • September 2009 - June 2010

    Events Hostess, Tonic Events

    • București, Romania
    • Full time
    • Work domain - Services: Entertainment

    - Participating as hostess at fairs and exhibitions, private events, conferences, celebrations;
    - Interact with arriving guests as they enter the event  room;
    - Greet arriving  guests, welcome them into the event;
    - Providing information about the event and direct the guests to the assigned areas or seats;
    - Maintaining a pleasant atmosphere at the event;
    - Helping guest with different problems;
    - Representing  the company ,that organizes the event, according to their standards;

  • May 2007 - October 2009

    Asistent manager, Marval Top Production

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    - Receiving, recording and distribution of correspondence and telephone calls;
    - Layout of documents;
    - Recording and archiving documents;
    - Responsibilities related to the good development of business activity;

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