64650

Front desk agent at SC TOP STAR 200 SRL

  • România, Covasna
  • România, Covasna
  • Romania, Covasna
  • Romania, Covasna
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 07.02.2013
  • Numar referinta: 64650

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Italiana
Incepator
Germana
Incepator
Romana
Nativ
50%
  • Last update: 07.02.2013
  • Reference number: 64650

Experience

  • February 2009 - Present

    Front desk agent, SC TOP STAR 200 SRL

    • Covasna, Romania
    • Full time
    • Work domain - Services: Tourism

    Greet guests;
    Assure an adequate and smooth check in and check out;
    Participate actively in solving the needs of guests;
    Resolve complaints;
    Implement hotel policies;
    Participate in all cashier duties utilizing Micros Fidelio 9 Suite Program;
    Introduce new reservations in the system;
    Receive and direct all incoming calls;
    Signals and solves problems that occur in the entire hotel;
    Assure a smooth communication with Tourism Agencies;
    Negotiate with clients for the use of facilities for conventions;
    Ensure a smooth and proper communication between all departments of the hotel;
    Assign different tasks to other members of personnel;
    Participate actively in the development of pricing and promotional strategies;
    Maintain confidentiality for all guests;
    Provide information about all services to guests;
    Supervise and check the accounts of guests;
    Maintains permanent communication with other members of personnel and with the Reservations Department.

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Italian
Beginner
German
Beginner
Romanian
Native