66146

Project Coordinator at NSC Global

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 01.09.2014
  • Numar referinta: 66146

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Ceha
Incepator
Romana
Nativ
80%
  • Last update: 01.09.2014
  • Reference number: 66146

Experience

  • February 2014 - September 2014

    Project Coordinator, NSC Global

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    Responsible for coordination and supervision of the merge of integrated service assurance team with the customer management virtual team * Problem determination, acted by engaging relevant party and keeping client updated till solution is provided * Ensuring any faulty is cleared within required SLA, escalating faults as required in order to meet the SLA * Liaison with suppliers and customers in relation to fault resolution and control the repair process * Background maintenance within the Network arena * Instigate management and technical escalation procedures as laid down in the nscglobal escalation procedure * Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates) * Built up knowledge on Cisco switches * Learned company’s procedures and of their global customers * Workload breakdown: most of the incidents were related to high-end MPLS solutions at customer edge (CE-PE), monitored proactively by an automated alerting system.

  • August 2012 - January 2014

    Project Coordinator, Pixmania s.r.o. - http://www.pixmania.com/ - http://jobs.pixmania.com/about/ - BRNO, Czech Republic

    • București, Romania
    • Full time
    • Work domain - It Telecom: Internet / New Media

    Project Coordinator for Pixmania PRO / E-Commerce platform analyst * Managing web platform support projects: Front Office Applications, Web Services and Back Office Order Management * Agile environment: manage release process, Jira tickets and Confluence Wiki * Manage weekly bug fixes and improvement changes released in production environment * Track platform evolution based on investigation tickets and alert notifications * Order validation * Analyze regularly reports and create statistic charts * Create and update IT procedures in Confluence data store accordingly to QA procedure * Processes improvement in international team (Brno and Paris) * Discuss client’s requests and processes weekly * Leadership: driving the French team to reach and surpass the goals designated by Pixmania and Dixons.

  • June 2010 - August 2012

    Incident Manager, IBM Delivery Centre Czech Republic www.IBM.com , www.cz.ibm.com

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    EMEA shared Customer pool * Service management compliance, specialization in French shared accounts, EMEA customers * managed ICT security procedure, policies and methods, information security and management systems * Performed tasks answering customer inquiries, via teleconference or through correspondence and designated applications * Documented program information, organization rules and regulations, laws, procedures and policies * Training for the new incident and problem coordinators * Monitoring information classification for Restricted information systems * Served as single point of escalation in direct contact with the customer.

  • October 2008 - June 2010

    Financial Advisor, ING Insurance Bhd - http://asigurari-pensii.ing.ro/ - Bucharest, Romania

    • București, Romania
    • Full time
    • Work domain - Finance: Insurance

    Life Insurance & Financial Planning, standard retirement planning techniques, investment and insurance sales. Built over 80 business contracts from a portfolio of clients 250+ mainly for life insurance plans, education and retirement funds, medical care, car & house insurance.

  • September 2007 - October 2008

    Network Administrator, HW & SW User Administrator, Tractebel Engineering - http://www.trapec.ro/ , Bucharest, Romania

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    Implementation, Service & Support, Training * Design, improve and maintain Tractebel network according to GDF-SUEZ guidelines * Active Directory, Group policy distribution, IP pool, DNS, data storage, backup and related activities * Reconfigured operating system on all Workstations and replaced the networks infrastructure: Microsoft Windows OS, Office Suite, Mail Server, Datacenter, Spam Filter and physical network design * Implemented ticketing solution, analyzing and solving incidents * Training new hires and refreshment trainings for all employees for the last 2 months of the project.

  • October 2006 - September 2007

    Network and Microsoft OS Technical Support (Remote Administrator) , EUROANSWER (S.C. Call International Outsourcing S.R.L) - http://www.euroanswer.ro/ - Bucharest, Romania

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    System motorization for HP valued clients, system optimization, remote desktop, on call support, night shifts)

  • December 2004 - April 2006

    ISP Operator and Administrator - Office services, Sales and Internet services., ISP "WIRED NETWORKS SRL" - http://wired.ro/ - Bucharest, Romania

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    ISP Operator and Administrator - Office services, Sales and Internet services

  • June 2005 - December 2005

    Financial Colaborator, Mellon Romania S.A http://mellongroup.com/ Bucharest, Romania

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Consultant on bank financial products. Build loan requests in specific CRM applications.

Education

  • 2003 - 2008

    Bachelor's degree, Polytechnic University - http://www.upb.ro/en/

    • Roman, Romania
  • 1999 - 2003

    Highschool, High School: “Tudor Vianu” Informatics specialization - Bucharest, Romania

    • Roman, Romania
  • 1992 - 1999

    Elementary school, School 114

    • Roman, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Czech
Beginner
Romanian
Native