67026

Operations coordinator at Unicredit Tiriac Bank

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 26.03.2013
  • Numar referinta: 67026

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Spaniola
Incepator
Romana
Nativ
75%
  • Last update: 26.03.2013
  • Reference number: 67026

Experience

  • June 2008 - Present

    Operations coordinator, Unicredit Tiriac Bank

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    The main responsibilities:
    • Management of the operations area in accordance with Bank’s rules and procedures, ensuring timely and correctly daily transactions, in compliance with specific regulations.
    • Provide the management, supervision of employees from the Operations area, verify and control that all documents requested by the clients and documents presented by them are reviewed and processed timely and accurately, while ensuring compliance with rules and procedures of the bank, NBR regulations and legislation.
    • Ensures timely and meet the accuracy requirements for all operational nature, proving attitude and professional behavior and service quality. Provide professional advice on the operational activities as bank customers, and employees thereof.
    • Provide training for employees of subordination (new or existing employees), initiating them into bank structures, and developing professional knowledge and skills for them.
    • Increasing the satisfaction level both for intern and extern customers.
    • Coordinating the sales, marketing and quality activities, and the risk administration according to Unicredit Group Standards.
    • Meeting the security responsibilities, such as surveillance by video cameras and alarm systems, custody of keys, management of ATM /  on cash operations;
    • Supports the branch manager in the commercial activity, also by monitoring the competitive environment and key competitors’ activities.

  • September 2006 - June 2008

    Customer Service Officer/ Seller, HVB Tiriac Bank/Unicredit Tiriac Bank

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    The main responsibilities:
    • Customers management in the branch (credit issues for individuals, services and operations issues for all categories of customers); offers high quality banking products and services. Contributes to the objectives set by the Retail Division.
    • Presentation of the bank products for clients/potential clients PI /BC and completion of the sale by the conclusion of contracts for operations on current account with attached card, deposits, standing orders, and others.
    • Running non-cash transactions for PI/BC: payments, receipts, orders for currency exchange, closing accounts, etc.
    • Presentation of the bank loans offer supply all needed information’s and perform pre-scoring, checking documentation and monitor the approval.
    • Knows and Contributes to fullfilling the budget, actively supporting sales activities.
    • Increases the number of clients accessing alternative trading channels (BNA, Online Banking, Telephone Service, etc.) through professional counseling.
    • Provides to the clients professional advice regarding both operational activities and products and services available to individuals, proactively getting involved in supporting the sales process.

  • June 2005 - September 2006

    Customer Service Officer, Commercial Bank Ion tiriac

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    The main responsibilities:
    • Carries out tin due time and with accuracy specific operational tasks for all customers and provides support for sales activity towards individuals, in compliance with internal procedures and legal framework in force.
    • Presentation of the bank products for clients/potential clients PI /BC and completion of the sale by the conclusion of contracts for operations on current account with attached card, deposits, standing orders, and others.
    • Running non-cash transactions for PI/BC: payments, receipts, orders for currency exchange, closing accounts, etc.
    • Presentation of the bank loans offer supply all needed information’s and perform pre-scoring, checking documentation and monitor the approval.

  • November 2004 - May 2005

    Secretary, Puratos Prod SRL

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    -administrative tasks

  • October 2001 - February 2003

    life insurance consultant, AIG Life

    • București, Romania
    • Full time
    • Work domain - Finance: Insurance

    -life insurance sales.

Education

  • 2004 - 2006

    Master's degree, Academy of Economic Studies

    • București, Romania
  • 2000 - 2004

    Bachelor's degree, Academy of Economic Studies

    • București, Romania
  • 1996 - 2000

    Highschool, Spiru Haret high school

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Spanish
Beginner
Romanian
Native